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IS Infrastructure Global Application Hosting - Service Admin & Support Specialist - Portugal  

Company managed [?] Still accepting applications
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Posted on : 20 March 2017

Project Description

Inside the IS Infrastructure Global Application Hosting Services (GAHS) team, the Service Admin & Support specialist performs administrative tasks and gives support to the other GAHS teams on the following topics:
  • Processes and tools maintenance (with our suppliers and internal to IS) and related documentation
  • Service quality measurement and improvement
  • Customer Satisfaction assessment
  • Supplier Continuous improvement plan follow-up 
  • Contribution to the definition and assessment of suppliers objectives in term of quality
  • Financial follow-up
  • Ordering / Good Receipt
  • Monthly Invoicing control with related reports
  • TCO follow-up (Budget forecast transformed into historical data on a monthly basis)
  • Statistics on service usage
  • Project cost allocation
  • License management (dedicated to IS-Infra)
  • Contract management (IBM, Retarus, Export Regulation, Data Privacy…) with Vendor Management and Purchasing Department and Legal
  • Security/compliance reporting and Audit support
  • Provide requested documents
  • He/she will participate to regular meetings with other teams inside GAHS and with suppliers to stay aware of the activities.

  • An University degree is required.
  • Advanced knowledge in MS-Excel (to be comfortable with the use of functions, pivot tables,...) is a must.
  • Deep knowledge in MS-Word (tracking mode edition), Google Drive, Google Groups and Google Site is mandatory.
  • SAP application practice in the finance area is a plus (PO, invoices,...).
  • To have at least  three year experience in an IT department is an advantage.
  • Reading, spoken and written English language is essential.
  • General Technical IT knowledge is an advantage.
  • Collaboration with other team members  and open-mindedness are key to understand the content of the service.
  • Rigor and precision are required: the financial part of the activities is complex and requires to be well organized and precise.