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Internal Project Coordinator - Medical Devices - United States  

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Posted on : 13 April 2017

Project Description

Belimed has an immediate need for an Internal Project Coordinator to support the delivery and installation of medical capital equipment. The IPC will ensure Belimed’s Project Management and Installation Teams receive complete equipment deliveries onsite and on time. The IPC is the central point of contact for a project from receipt of a Purchase Order to warranty initiation.

Job Description

Belimed, Inc. 
(www.belimed.com), is a leading global provider of Sterile Processing systems and solutions for hospitals and healthcare systems with US headquarters located in Charleston, SC. At Belimed, our mission is to provide absolute customer confidence in sterile processing solutions by providing superior products and creating integrated systems through exceptional design, installation and service teams.
Belimed has an immediate need for an Internal Project Coordinator (IPC) to support the delivery and installation of medical capital equipment. The IPC will ensure Belimed’s Project Management and Installation Teams receive complete equipment deliveries onsite and on time. The IPC is the central point of contact for a project from receipt of a purchase order to warranty initiation. Directly collaborating with field Project Management and the Operations Team (Production, Shipping, Purchasing & Installation management), the IPC will ensure field needs are documented and communicated to the appropriate internal team members for flawless execution of the project. The IPC is responsible for ensuring all required forms, photos, and documents are processed/received for each project. This role may also act in place of the Project Manager to coordinate and communicate delivery for projects not requiring installation.
 


How you will impact Belimed and our clients

  • Meticulously review and process purchase orders for all projects in their assigned geographical area
  • Work closely with Sales Consultants to obtain all key contacts for the project
  • Directly contact customers to obtain and verify all pertinent information for delivery
  • Update project data- including dates, addresses, contacts, and special delivery requirements based on information provided by Project Manager to ensure shipment schedule is met
  • Identify pre-installation items and coordinate delivery based on the project timeline
  • Monitor, manage, and escalate project delivery and installation milestones. Engage field and corporate resources as necessary and appropriate to ensure timely completion and successful outcomes
  • Consult with Belimed’s Project Planning Group to ensure all items requiring customization or enclosures with undefined ceiling heights are identified and ordered
  • Work with Dispatch to identify and schedule installation resources
  • Maintain project backlog in SAP (ServicePro/Salesforce) to ensure customer demand is visible to all supporting departments, such as finance, procurement, and productions
  • Maintain log of all extra services/materials required to fully complete installation, as well track issues from onset to resolution (example: delivery quality, site quality, customer changes, etc.)
  • Act as key internal contact during installation. Coordinate and document resolution of field/site requirements
  • Perform a root cause analysis for any project shipments beyond the order itself, following published guidelines, for tracking and reporting
  • Schedule in-service training for customer and ensure it was completed.
  • Maintain and communicate Key Performance Indicators related to Customer Projects, such as customer satisfaction and Project Effectiveness indicators
  • Schedule and run Project Review Meetings with key team members to ensure an organized, unified communication feedback loop between the Corporate Office and the Field Teams

What you need to succeed
  • Minimum one year experience sales support, customer service or operations experience
  • High attention to detail and to delivering quality outputs; outstanding organization and planning skills
  • Excellent computer skills including a high proficiency with MS Office with an emphasis in Excel and Word
  • Demonstrated ability to effectively manage multiple projects with competing deadlines
  • Demonstrated ability to perform in a team setting (team member, leader, counsel, etc.)
  • Superior interpersonal and communication skills with emphasis on customer service
  • Good written communication skills

The ideal candidate may also have:

  • Associates Degree
  • Team Leader experience
  • Process improvement experience
  • Experience with Salesforce.com and/or SAP software
  • Experience working in the medical field
  • Fluent in second language

Belimed offers competitive pay, medical, dental, vision, 401(k), paid time off and 10 company paid holidays, along with the opportunity to advance in your career!

Belimed, Inc. promotes equal employment opportunities and will not discriminate, nor tolerate discrimination, against any applicant or employee because of age, race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status, disability, veteran status or genetic information. Additionally, Belimed provides an environment for job applicants and employees that is free from sexual harassment, as well as harassment and intimidation based on an individual's race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status, age, disability, veteran status or genetic information. EOE