Institution Key Account Manager - Toronto, Ontario Job - Canada
Today’s Merck is a
global health care leader with a diversified portfolio of prescription
medicines, vaccines and animal health products. Today, we are building a new
kind of healthcare company – one that is ready to help create a healthier
future for all of us.
Our ability to excel depends on the integrity, knowledge, imagination, skill,
diversity and teamwork of an individual like you. To this end, we strive to
create an environment of mutual respect, encouragement and teamwork. As part of
our team, you’ll have the opportunity to collaborate with talented and
dedicated colleagues while developing and expanding your career.
Reporting to the National Key Account
Manager, the Institution Key Account Manager (IKAM) is responsible to partner
with his/her customers to develop business solutions that will drive profitable
growth for Merck.
IKAM implements strategic, long-term business plans, leads value creation initiatives,
and addressing previously unmet and/or evolving needs. The IKAM is the primary
point of contact for the Account.
The IKAM is accountable for attaining,
maintaining, and optimizing the formulary listing for all brands in the
assigned hospitals or institutions (key accounts), as well as leading the
resolution of customer needs through relevant, value-added solutions.
The IKAM works closely
with colleagues in Access Strategy, Government Affairs, Sales, Marketing, and
Medical Affairs to ensure that there is strong cross-functional engagement with
stakeholders in the key accounts.
plan development, implementation and tracking: Develop and manage strategic account
plans for key accounts at the hospital/institution or regional authority
level. This includes:
account plans, mapping key decision makers and influencers (likely includes C-Suite, members of Pharmaceuticals and
Therapeutics Committees, Regional Health Authorities, senior management of key
institutions) and establishing strong relationships within the hospital /
account priorities to those of the customer, Merck Canada and individual
commercial discussions around formulary access.
Implementing strategies and tactics to ensure optimal listing and usage
of Merck’s portfolio of products.
hospital has necessary information and support (e.g.: protocol, treatment
algorithms, guidelines, product supply, etc.) to support product usage after
degree in business or sciences.
of 3 years of relevant experience in key account management and or specialty
sales in the pharmaceutical industry.
of 2 years of experience working successfully with key stakeholders or high
influence customers in hospitals.
in oncology, specialty care, and/or other hospital-based therapeutic areas will
be considered an asset.
understanding of gaining and optimizing formulary access/listing in hospitals.
understanding of the general Canadian pharmaceutical industry environment,
including drug reimbursement, provincial funding and listing, private
insurance, public policy, patient advocacy, and key stakeholders of all the
to build and develop networks and customer relationships, including ability to
influence at all levels (including senior hospital / institutional
administrators and key thought leaders).
to quickly learn about new diseases, the product markets, business and patient
needs, and apply that knowledge to commercial discussions effectively and
without undue complexity.
to thrive amid ambiguity and quickly adapt to changes.
strategic thinking, analytical, negotiating, and decision-making skills.
verbal and written communication skills.
in office technology and related software.
required (5-10% for conferences and company meetings requiring one or more
English (French would be an asset).
Our employees are the key to our company's success. We
demonstrate our commitment to our employees by offering a competitive and
valuable rewards program. Merck's benefits are designed to support the
wide range of goals, needs and lifestyles of our employees, and many of the
people that matter the most in their lives.
Merck is an equal opportunity
employer, proudly embracing diversity in all of its manifestations.
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Job: Account Management Generic ONC
Job Title:Customer Mgr, Account Management
Primary Location: NA-CA-ON-Toronto
Employee Status: Regular
Number of Openings: 1
Company Trade Name:Merck
Job Segment: Account Manager, Medical, Oncology, Pharmaceutical, Pharmaceutical Sales, Sales, Healthcare, Science