Information Systems Technical Lead - Netherlands
Key Activities for the Technical Lead include:
Responsible for technology advancement within Amgen via frequent interactions, demos, and understanding of core business functions.
Be responsible for End User Services (EUS) in the Netherlands, providing escalation management for issues, ensuring these are dealt with according to Global Business Solutions (GBS) governance model.
Responsible for interactions with Amgen’s Information Security, Identity and Access Management, Records and Information Management teams to ensure solutions are scalable, secure, and optimized to protect Amgen’s information.
Responsible for User Experience of end user technology in the Netherlands, ensuring local requirements are articulated to global delivery teams, be involved in testing and rollout of services.
Collaborate with Run Managed Service Provider to ensure SLA’s are being achieved for services.
Responsible for coordinating Major Incident Management activities for issues impacting EUS services in the Netherlands.
Responsible for management of Local Country Agreements specific to the Netherlands (telephony, mobile), identify needs, opportunities for savings, etc.
Engage the business to understand their business requirements and current processes, and helping find ways to improve processes using services within the Workplace Services portfolio.
Constantly assess new technology capabilities as they present themselves in the market.
Responsible for local Information Systems procurement, ensuring global technology standards are adhered to.
Working closely with Operations/Run team to troubleshoot problems, assist in deployment activities.
Bachelor’s or Master degree and 3-5 years of Information Systems experience
Strong background delivering emerging technologies, mitigating risk and delivering innovation.
Proven ability to move products from Demo and Proof of Concept to Pilot and Production quickly.
Ability to translate strategic opportunities and emerging technology solutions into tangible pragmatic executable plans.
Hands on experience with Office 365, SharePoint Online and other Cloud Enterprise Solutions Collaborative working with Enterprise Architecture group and implementation partners in defining solution specifications.
Strong time and task management skills to estimate and successfully meet project timeline with ability to bring consistency and quality assurance across various projects.
Good communication skills in explaining the collaboration features to end users and assisting end users with utilizing SharePoint features and functions.
Ability to learn new technologies, and be able to work and deliver high quality in a high pressure, fast paced environment.
Excellent documentation and writing skills to ensure compliance with policy.
Able to work independently and provide recommendations on strategies for meeting client needs within the portal, collaboration, and enterprise social domains and bring creative problem solving and issue resolution skills.
Travel: Domestic and/or International travel up to 10% may be essential
Amgen is a Fortune 150 company operating in nearly 100 countries around the world, we invest in highly skilled, dedicated and collaborative individuals who are ready to contribute to our mission in meaningful ways and make a difference in the lives of our patients.
That’s why, as a member of the Amgen team, we provide you with valuable opportunities to broaden your experience and maximize your potential. We ensure our staff are equipped to excel today and tomorrow by leveraging state-of-the-art technologies and modern working environments, encouraging open dialogue and professional debate, and collaborating with world-class talent and institutions around the globe. We believe in rewarding those who do rewarding work and are committed to providing careers that can help turn the tide of serious, life-interrupting illnesses.
an online assessment is part of our recruitment process.
due to our relocation policy, for this vacancy, we can only consider candidates who reside in the Netherlands or candidates who live on a commuting distance from Amgen Breda.