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iNext Customer Service Agent, Germany - Ireland  

Lilly (company)

Posted on : 12 August 2017

Project Description

iNext Customer Service Agent, Germany
The Global Business Solutions (GBS) Center at Cork was established in July 2010 to provide financial shared services such as Order to Cash, Purchase to Pay, General Accounting and Global Travel and Meeting services. Since then, the scope of GBS Cork has expanded outside of Finance and into other Business Service functions (Customer Meeting Services, Global HR Data Management, Medical Information Services, Global Customer Operations). The current headcount is circa 400 multi-lingual employees and was awarded CCMA International Shared Service Centre of the Year in 2013 and 2014, with particular credit to Employee Engagement.
Ensure Compliance to our Sox and Business Control environment
  • Monitor and Review iNext Operations across EMEA on a daily basis
  • Develop an expert level of technical and business knowledge of Concur system
  • Respond to and address all Tier 1 iNext queries from customers
  • Post Pay Audit analysis and reporting
  • Credit Card Administration
  • Review and update process flows and SOPs as required
  • In depth knowledge of financial policies and procedures
  • Prepare & action monthly iNext metrics
  • Liaise with affiliates re local travel policies and receipt retention
  • Initiate and deliver on proposals to management for process improvement solutions
  • Raise technical issues to appropriate IT teams and monitor same.
Accounting/Finance degree (Undergraduate or Masters as required for certification)
  • Part Qualified Chartered accountant or equivalent
  • Native language capabilities in German
  • Strong finance experience with audit focus
  • Strong experience in 3rd party relationship building & monitoring
  • Strong working knowledge of a Sox environment and related controls
  • Demonstrate strong interpersonal, written and oral communication skills
  • Advanced proficiency in using Microsoft Office software (Excel, Word, etc.)
  • Multi-task and prioritize responsibilities
  • Strong analytical and problem solving skills
  • Excellent relationship skills as will deal with various levels of personnel in Lilly’s Financial organization, Affiliate organization, third party service providers, and external auditors.
  • Knowledgeable of SAP detailed transactions as required for job
2 years SSC – Financial experience
  • GAAP / IFRS accounting standards knowledge
  • Self-starter, high learning agility
  • Ability to influence at all levels without direct authority
  • Experience working in a high production, deadline driven environment
  • Presentation and training skills
  • Identify process improvement opportunities and experience with lean and Six Sigma