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Help-desk Analyst Riga Latvia,  


Posted on : 20 February 2017

Project Description

Provides first level support to Solvay end users on a variety of IT and Business issuesResponds to telephone calls, email and self-service requests for technical support in a professional and courteous manner and in accordance with established Help Desk quality guidelinesIdentifies, documents, researches, troubleshoots and escalates issues to ensure timely resolutionFollows documented Help Desk proceduresProvide rotating weekend support coverage Qualifications Preferable Technical education in IT or related fieldPrevious experience in a Call Center / Help Desk environmentIntermediate knowledge and practical experience in MS Windows XP, Windows 7 and Office 2010/2013Intermediate knowledge of networking and printer diagnosticsStrong Team and Customer Service FocusFluent English proficiency, knowledge of German or Spanish language will be considered an advantage Our offer: A market competitive remuneration package and excellent benefitsAppreciation and Recognition programsOpportunities to develop your career in an international environmentProfessional training and inspiring opportunities to learn from the experts Experience Entry level (0 to 2 years)

Locations

Riga Rīga Latvia

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