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Hearing Consultant I - Outbound Brentwood United States,  

Sonova (company)


Posted on : 24 June 2017

Project Description

Description:
  • SEHC  partners with hearing care professionals throughout the country to assist patients in finding the best hearing solution fit their individual needs.  
  • The company also focuses on marketing and operational opportunities across the healthcare industry. 
  • The primary responsibility of a Hearing Consultant  Outbound is to make outbound calls to consumers expressing an interest in finding a hearing solution. From these contacts, the Hearing Consultant  Outbound schedules appointments at partner clinics for the client.  
  • The Hearing Consultant  Outbound will be spend approximately at 80% of his/her time making outbound calls to consumers, and 20% receiving inbound calls.  
  • This position requires the ability to make an average of 80-120 outbound calls daily.
  •  The role also includes the use of customer management software to manage and track the results of your contacts and different types of lead sources.   
  • The role requires a disciplined and organized approach using compassion, active listening, understanding and open ended inquiries to yield the best performance and results.

         
 Your tasks  
  • Outbound calling on assigned warm and new potential leads
  • Set of qualified appointments for the assigned line of business using scripting guide for the different types of leads 
  • Collect, record, and accurately maintain pertinent consumer information, and ensure the accurate input of that data into specified Customer Relationship Management (CRM) system
  • Answer return inbound calls as needed after initial outbound contact
  • Maintain quality service by following organizational standard operating procedures
  • Maintain and exceed daily, weekly and monthly appointment (conversion) quotas 
  • Take inbound call overflow as needed to maintain overall Contact Center client service levels 
  • Learn and understands basic industry knowledge and vernacular, including measures such as building a product knowledge base around various hearing improvement solutions offered by our Company
  • Build relationships and collaborate with network partner front office staff and hearing care professionals
  • Comply with all regulatory compliance training, policies and procedures, and Contact Center best practices
  • Demonstrate professional phone etiquette and courtesy when interfacing with patients, clients, and co-workers
  • Meet and maintains required appointment metrics and contribute to overall department goals
  • Contribute to the development and growth of the Contact Center by sharing ideas, assisting in related projects, and helping resolve problems and/or improve productivity
  • Other duties as assigned                                 
            
           
 Your profile                           
General Skills and Attributes:
  • 1  3 years of established inside sales and Contact Center experience
  • Willingness to make contact and build rapport on the phone on a highly consistent basis
  • Comfortability with making an average of up to 120 sales calls per day to warm leads and scheduling appointments
  • Excellent interpersonal communication skills with the ability to communicate effectively and articulately in writing and verbally
  • Ability to manage time effectively while multitasking in a fast-paced environment
  • Effectively manage objection and rejection
  • Professional telephone etiquette skills 
  • Highly motivated 
  • Strong problem-solving and organizational skills
  • Intermediate MS Word and Excel working knowledge
  • Proficient order entry speed


Education:  
 High School diploma or equivalent required


Work Experience: 
At least one-year phone-based inside sales and contact center experience preferred                              
                                                                                                                

Locations

Brentwood USA

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