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Head of Operations IS - United States  

Amgen (company)

Posted on : 10 September 2017

Project Description

Amgen is looking for a Head of Information and Operations Technology to support Global Operations. This position is located at our corporate headquarters in Thousand Oaks, CA and will report to the Chief Information Officer (CIO).

We are seeking an IT leader with a dynamic and collaborative style who leads by example and possesses a strong focus on partnering with other executives within the organization. We are looking for a strong technical thought leader who can build immediate credibility with the senior leadership team and the organization. To support these objectives, the position requires someone who facilitates discussions and promotes collaboration across multiple parties; identifies and meets with key players and stakeholders to help them shape a consensus collectively and engages in dialogue to reach a conclusion together, compromising as necessary for results; develops explicit understanding of which relationships are most important to the organization and its stakeholders and builds a network to prioritize these relationships.

As the Head of Information and Operations Technology you will be responsible for the strategic direction and provisioning of information and operations technology (IT/OT) across the Operations functions of Amgen, which consists of Process & Product Development, Manufacturing (including contract manufacturing), Supply Chain, Suppliers, Quality and Engineering / Facilities & Construction. Operations has 6000 employees distributed globally.

This is a leadership position that forms a key part of the global Operations Leadership team and requires a mature, technology and business leader who can devise, own and implement the technology road-map, yet contribute on topics relevant to all aspects of the Operations agenda. The position requires the ownership and management of large and complex programs of work that are highly visible and business critical. The position has global accountability for all technology (process control, building management, manufacturing execution, laboratory information, maintenance management, quality management, and data in support of the Global Operations function and interfacing with key IT shared services for information security, infrastructure and data, analytics and knowledge management.

The Head, IT / OT will be a seasoned, mature technology leader with experience operating at the senior-most levels of a life sciences organization. He or she will be a highly collaborative business partner focused on building relationships across the company, and will leverage these capabilities by fostering a positive, constructive culture within the technology team. This executive will be a focused, results-oriented thought leader capable of delivering significant technology change initiatives across Amgen Operations.

Job Responsibilities:
Refine, own and execute the technology strategy and roadmap for Amgen Operations in alignment with the key Operations drivers of reliability, efficiency, agility and differentiation – define the path forward needed to support the company’s ongoing operations and growth plans and leverage technology and data to differentiate Amgen Operations from its competitors.
Recruit, develop, and retain high-performing technology talent. Assess the organization structure and develop a team capable of executing the technology strategy and delivering value to the company. Build a strong slate of successors within the IT organization to prepare for the next decade.
Build strong relationships with senior business leaders to clearly define program requirements and outcomes, set project budgets and investment prioritization, and collaboratively align the Operations IT / OT vision and strategy with Operations strategic intent drivers (reliability, efficiency, agility and differentiation).
Monitor external technology changes and be a source of continuous innovation, facilitating speed to and in market and competitive advantage. Leverage technology to drive innovation in the business.
Define and execute forward-looking plans to develop and deploy relevant new technology; and work to ensure smooth adoption of those technologies and deliver of efficiencies. Pick the winners.
Communicate the company’s technology strategy to the executive team, top management and staff.
Provide stewardship and effective management of IT resources and investments, including oversight of resource requirements, departmental budgets and staffing plans, and management of IT vendors and service providers.
Effectively vet and select best practice vendors while negotiating cost effective contracts for software, services and projects.
Manage IT continuity and connectivity, overseeing maintenance, compliance and security of existing systems and development of new systems as the company expands virtually, internationally, and to new locations.
Develop, implement and monitor a strategic, comprehensive Operations information security and risk management program (including strategy, policies, standards, processes and guidelines) to ensure the integrity, confidentiality and availability of information owned, controlled or processed by the organization and in alignment with the Chief Information Security Officers priorities.
Establish and maintain effective governance for IT controls.
Leadership of culturally and technically diverse teams / disciplines in EMEA, North America, Asia Pacific.
Attract & build great talent and influence organizational change to continuously re-tool the skills within the organization to meet technology and business environment changes.
Develop & execute a Vision & Strategy – measurable through tangible KPI’s, goals & Metrics.

Basic Qualifications:
Doctorate degree & 8 years of Information Systems experience OR
Master’s degree & 10 years of Information Systems experience OR
Bachelor’s degree & 12 years of Information Systems experience AND
8 years of managerial experience directly managing people and/or leadership

Preferred Qualifications:
BS degree in Engineering or Computer Science, MS degree desired
Twelve or more years of technology leadership experience as corporate divisional-level (divisional CIO or equivalent), or the number two technology leader supporting Global Operations.
Experience leading teams in excess of 200 employees and 100 full-time, contract, and vendor resources in the areas of application development & maintenance, security and IT operations data management and analytics.
Strong change management skills with the ability to inspire, develop, retain and attract top quality IT people
Pharmaceutical and medical devices technology is also desirable.
Life sciences industry experience operating across R&D, manufacturing, quality and commercial functions.
Strong functional skill set and experience, with the capability to lead teams that are accountable for process automation, manufacturing execution, building management, laboratory instruments, lab information management, quality management, maintenance manufacturing execution, regulated document management, enterprise resource planning, product lifecycle management, data collection, aggregation, analytics, visualizations and intelligent algorithm development to monitor, control and predict outcomes from raw material suppliers to end customers.
Broad technical depth across IT and OT
Strong external network and the ability to influence external suppliers and consultants, both on-shore and off-shore.
Understands current best practices and emerging technologies in software applications (mobile, SaaS) security, validated/ cGMP compliant systems, infrastructure, cloud, data, advanced analytics, simulation & modeling, machine learning and artificial intelligence. Adept at leveraging a variable workforce model for both application run management and development.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.