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Head of IT-Service Management Rostock Germany, Berlin Germany,  

Posted on : 22 March 2017

Project Description

Location: Rostock or Berlin Job descriptionManagement of external IT providers Responsible for IT Production within IT Service Management Division Technological Supervision of IT Operations Staff Leadership in a distributed environment (one to two days presence in Rostock necessary, if candidate is not based in Rostock but Berlin) Shaping strategic and operative relationship with external IT providers Establishment and optimization of ITIL management processes in IT production as well as harmonization of IT processes and service functions of IT providers Carving out optimization potential, potential cost savings, improvement potentials Interface to providers as well as interface to internal units and business units Coordination of commercial, contractual elements regarding invoice controlling, performance approvals etc. Composition and negotiation of IT contracts with providers including SLAs, KPIs, Handover, Interfaces etc. Preparation of proposals, calculation of services and business cases Undertaking projects utilizing project management standards Definition of IT requirements Preparation of performance feedback to external providers in order to improve provider services Preparation and contribution at workshops and meetings with IT providers and business units Reporting to managementYour profileDegree in Economics, Business Information Systems, Informatics or comparable focus. Apprenticeship of any qualification alike may qualifyDeep technological knowledge and understandingExcellent language skills in German and English Language Profound comprehension of IT production in outsourcing contextWorking skills in establishment, optimization and execution of IT Service Management processes that are underpinned by your excellent skills in ITIL or a comparable methodology3 Years relevant job experience, experience in project management and in outsourcing settings as well as in Service ManagementAnalytical, structured way of thinking and actingSelf-confident appearanceHigh degree at service orientation, team competence, distinct, independent, structured and efficient method of workingEntrepreneurial way of thinking and acting, high degree of commitment and self-reliance


18057 Rostock Germany10117 Berlin Germany

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