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Head of Field Force Excellence, EU+ Zug Switzerland,  

Posted on : 17 April 2017

Project Description

External Posting TitleHead of Field Force Excellence, EU+ Job DescriptionFlexible Location (Within the EU required)Summary:The role requires an experienced leader that challenges, inspires and drives productive customer engagements and channel impact.The candidate will be responsible to drive impact and efficiency of Biogen s field forces that delivers high value to customers and in a positive way partners with, and challenges commercial, medical and market access leadership to excellence. This role will collaborate with other functions supporting Biogen s field forces (functional excellence, training/learning, etc.) to provide leverage as appropriate, and otherwise, act as one voice (ONE Biogen).The role will be part of the EU+ Customer Excellence and Operations Leadership and lead the Regional FFE Team to drive the assessment of the Go-To Market Model (incl. Field Force structure and sizing) and the required capabilities and skills to execute customer engagement strategies. The role will also lead core processes to drive alignment across functions, and lead appropriate leverage/efficiencies across TAs and geographies. Assessment and Strategy Development:Leads in close coordination with relevant cross-functional stakeholders the development and implementation of an annual strategic plan for customer engagement effectiveness and productivity of all field forces including strategic guidance in the following areas: - Assessment of field force design, i.e. structure, sizing and territory assignment, contract field organizations (as applicable)- Assessment of competencies/capabilities- Identification and prioritization of key areas- Alignment on segmentation & targeting- Definition of Key Performance Indicators (KPIs)Planning & Execution:Leads oversight and participates in the execution of core planning and execution processes and supports their adoption such as:- Supporting regional teams in integrating Customer Engagement Plans to optimize channel mix- Field Training & On-boarding (in collaboration with best suited functions like Global Training, Medical, CIM, IT and Marketing) ensuring Field teams have required current and new capabilities to execute the strategic plans and priorities- Cycle Planning (for Sales) in Veeva CRM- Strategic Account Planning Process and Governance- KOL Planning- Free Text Governance- Annual Diagnostics and Planning- Coaching and performance management efforts to have the greatest overall impact on business results. Review coaching impact of field leadership.- Incentive Compensation Design & Planning & Monitoring (for Commercial) - Provides strategic guidance cross-functionally across field operations, regions, franchises, and IT on CRM program strategy (Veeva), analytics and applications to enhance field force productivity and effectiveness. - Ensures the sharing and adoption of Best Demonstrated Practices as well as failures- Conduct of own field visits to maintain close relationship with the business and understanding of field implementation and areas of improvementTracking ExcellenceLeads Tracking of Execution Excellence: - Leads together with Customer Information Management the development and sharing of KPI tracking reporting with highlighting regional best practices and areas of improvement- Drives excellence in execution by positively challenging commercial, medical and market access leadership regarding Field Force productivity performance (Quant./Qual.) - Generates Insights to marketing and commercial leadership on customer engagements and channel impactTeam Development:Inspires and leads the development of a high performing team by leveraging team member s strengths and identifies areas of development. Develop both knowledge and skills to ensure that the teams have the capabilities needed to have a significant business impact. Oversee and enforce all teams to meet objectives in full compliance with national law, legislation and regulatory framework. Collaborates and aligns with the regional and global commercial functions to ensure alignment*LI-EU3 LocationZug, Switzerland Job CategoryCommercial Operations, Sales & Marketing Requisition Number30496BR Qualifications10+ years of directly relatable Commercial Bio/Pharma experienceStrong track record of inspiring leadership and leading teams• Deep expertise in FFE at local and regional level, with proven success track record.• Strong strategic/analytics skills• Credible and confident communicator• Proven strategic aptitude and ability• Track record of delivering results• Hands on approach and can do attitude• Capable to prioritize and focus even in situations with high workload• Experience to work in a matrix and collaborate with teams both cross functionally and cross geographies Education• BA or Master s degree• Fluent in English, addtional languages preferred• Leadership trainings About BiogenCorporate Overview Through cutting-edge science and medicine, Biogen discovers, develops and delivers worldwide innovative therapies for people living with serious neurological and neurodegenerative diseases. Biogen is a pioneer in biotechnology and today the Company has the leading portfolio of medicines to treat multiple sclerosis (MS), has introduced the first and only approved treatment for spinal muscular atrophy, and is at the forefront of neurology research for conditions including Alzheimer s disease, Parkinson s disease and amyotrophic lateral sclerosis (ALS). Biogen also manufactures and commercializes biosimilars of advanced biologics. Our global organization of nearly 7,000 employees is committed to a single mission: making a meaningful difference in the lives of patients with few or no treatment options. Biogen was founded in 1978 and today serves patients in nearly 70 countries. A Fortune 500 company, Biogen in 2016 had revenues of $11.4 billion Global headquarters in Cambridge, MA, and international headquarters in Zug, Switzerland Our Science We aspire to have the greatest impact on patients and science of any biotechnology company in the history of our industry. To us, that means creating novel medicines that benefit individuals and society, and bringing new scientific understanding to diseases for which there are no adequate treatments. For nearly two decades Biogen has led in the research and development of new therapies to treat MS, including the most prescribed oral treatment in the world. Now our research is driving revolutionary new MS treatments with the goal of reversing or even repairing damage caused by the disease.We are now applying our neurological expertise to solve some of most challenging and complex diseases of the brain, including Alzheimer s disease, Parkinson s disease, and ALS.As we uncover new insights into human biology, Biogen is employing cutting-edge technologies to discover potential treatments for rare and genetic disorders. Biogen is revolutionizing biologics manufacturing, developing the industry s most advanced plants and processes. This expertise is used to produce both original innovative therapies and biosimilars that expand patient access to lower-cost medicines. Our Corporate Citizenship The same intellectual discipline and passion that drives our science is reflected in our corporate citizenship, environmental sustainability, and commitment to diversity and inclusion. As a company, we are focused on improving science education and limiting the impact of our company on the environment. In 2015, we became a carbon neutral company and ranked first place on Newsweek s 2015 Green Rankings, and we are an industry leader on the Dow Jones Sustainability World Index. Biogen was named to Science s list of Top Employers of 2015 and in 2017 received a perfect score of 100 for the fourth consecutive year on the Human Rights Campaign (HRC) Corporate Equality Index, which also named Biogen as one of its Best Places to Work. All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, sexual orientation, marital status, race, color, national origin, ancestry, ethnicity, religion, age, veteran status, disability, genetic information or any other basis protected by federal, state or local law. Biogen is an E-Verify Employer in the United States. Please be advised that all legitimate correspondence from a Biogen employee will come from "" email accounts. Job Segment: Biotech, Biology, CRM, Scientific, Science, Technology, Research, Engineering


Zug Switzerland

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