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Global Release Manager - United States  

Company managed [?] Still accepting applications
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Posted on : 10 April 2017

Project Description

Job ID 
Job Locations 
Information Technology

More information about this job:

The Company:

Ortho Clinical Diagnostics (Ortho) is a leading global provider of in vitro diagnostics. We have an established track record for providing high-quality products and services to the global clinical laboratory and immunohematology communities. Headquartered in Raritan, NJ, Ortho Clinical Diagnostics has approximately 3,800 employees, serving customers in more than 120 countries.


We are recruiting and retaining the best and brightest around the world. People who are performance driven, want to make a difference and who help us grow our leadership position in a changing marketplace. The power to reimagine starts with empowered people. People who are empowered to grow and given the chance to succeed in ways they hadn’t thought possible before.


Our purpose is simple: to improve and save lives with diagnostics. We do that by reimagining what’s possible. It’s what defines us. It’s the Ortho difference.


The Career Potential:

Ortho Clinical Diagnostics is committed to improving and saving lives with diagnostics. To do this we hire people who share this dream and are ready for new adventures. As a valued team member, you will carve your own career path and be part of building this company stronger and better than ever before. There is no limit to the experiences, opportunities and new directions you will have access to here at Ortho Clinical Diagnostics. More importantly, you will be driving the surge of a whole new direction in important medicine. That’s something we can all take pride in as we take this journey together.


The Opportunity:

The Global Release Manager will work within the IT Operations team responsible for ensuring an effective release management process exists for releasing software changes (initially focusing on SAP) to the production environment.  He/she will maintain and improve the existing process for migrating changes through multiple environments into live Production and ensure compliance and solution integrity is maintained.  He/she will also facilitate IT Quality and Process controls where necessary. 


The Responsibilities:

Although not directly responsible for managing the process to ensure release activities in the non-prod space, (I.e. Dev, Test), this person must be fully engaged in those activities for awareness, assist in organizing and prioritizing efforts for timely release to production and escalate to management issues that potential impact the release of those efforts to production. He/she is ultimately responsible for ensuring the successful execution of release build activities.


In addition, the position will work closely with: 

IT Change Management to identify and implement synergies between IT Change & Release Management relating to process.  Ensuring a common set of standards, guidelines and principals exist (where possible) across both Change & Release Management.   

Assisting in facilitating planned outages (weekend maintenance) and unplanned outages with the business, end-users and support teams

Partnering with the CoE ERP Manager in managing the Change Control Board effort (chair meeting, minutes, etc.) associated with releases being requested and or approval for new work/projects requiring eventual releases   


The Global Release Manager is accountable for end to end ownership of the Release Management process in Production.  He/she will drive the implementation of effective and efficient processes on how releases are managed from initial conception to production release.  He/she will also manage the process as a service, providing end-user support/training, maintaining formalize documents (SOP, Policy), establishing key metrics to measure effectiveness, etc.


From a project management perspective, he/she will work as an integration point for the business and IT for several on-going activities.

The Individual:

  • Bachelor's Degree or above in Computer Science, Business, Accounting, or other related area or equivalent combination of education and experience.
  • Minimum of 2 years’ experience in establishing/governing and improving release management processes
  • Experience with ERP implementation as integration/cutover Lead
  • Experience with multiple full life cycle of SAP implementations as release manager for Production Support / Implementation activities
  • Experienced in planning of the activities for various phases of SAP implementations
  • Knowledge of fundamentals of SAP Basis tasks/activity is a plus.
  • Ability to develop processes and procedures for effective execution
  • Ability to drive critical/unplanned tasks to closure with clear focus
  • Ability to articulate clearly with senior leadership team
  • Ability to identify the Risks and work proactively to mitigate them
  • Ability to work as part of a team & as individual contributor
  • Visionary to identify improvement opportunities across the landscape and successfully implement
  • Excellence in interacting with business and IT teams in the US, Europe and Asia.
  • Excellent verbal and written communications skills in English, Spanish or German a plus.
  • International IT project management experience is a strong plus.

 As this is a global position, role requires coordination of releases across regions requiring off-hours work; work on select weekends to support / coordinate maintenance on systems where application support and or business ‘check-outs’ are required.

 Travel:  Limited travel



Development (As Release Manager – Be informed, engaged)   

  1. Release Request / Consideration:

Through SR process & CCB

  1. Release Prioritized

Through SR process & CCB

  1. Release Planning
  2. Release Design
  3. Release Build / Configure

Testing / Quality Assurance (As Release Manager – Actively participate / involved - Assist where needed to coordinate activities, resolve issues, reset priorities, escalate)

  1. Test Build
  2. Release Build
  3. Quality Review Build
  4. Release Accepted
  5. Communicate
  6. Plan Production

Production (As Release Manager – Own this space. Ensure releases scheduled per guidelines, address expedite / emergency requests, assist in responding to unexpected results in production, ensure post-validation)

  1. Schedule release
  2. Implement release
  3. Validate release

Equal Opportunity:

At Ortho Clinical Diagnostics, we are proud of the empowering, inclusive and innovative culture we are growing. Our team is passionate about our work, and brings deep knowledge, industry experience and diverse thinking that drive results, making Ortho a place to grow your career. 


Ortho Clinical Diagnostics is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other characteristic protected by law.