For nearly 70 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform. In return, we’ll help you build a career that you can feel passionate about.
Responsible for developing project plans for routine to moderately complex projects and for managing client colonies maintained within GEMS. Recommend and implement colony management improvements. Responsible for developing routine to moderately complex proposals and cost estimates for existing business.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
•Develop project plans for routine to moderately complex projects, including project initiation activities, communications, and cost estimates.
•Manage routine to moderately complex GEMS client colonies; actively monitor quality of activities, operations and/or projects and make day-to-day decisions.
•Perform continuous review of projects. Communicate financial impact based on customer plans for strategic planning.
•Serve as primary point of contact for client(s); provide and coordinate needs of Principle Investigator(s), provide project updates and manage project goals/expectations.
•Resolve routine to moderately complex customer requests, inquiries and complaints and provide technical assistance.
•Meet regularly with clients, develop an understanding of their business needs and offer service solutions related to the complexity of the projects being managed.
•Deliver product presentations to existing customers.
•Update and maintain information systems related to project and client data.
•Generate and distribute colony health reports.
•Coordinate invoicing process; including credits re-bills, review aging and DSO report and support accounting in collecting delinquent accounts.
•Train departmental personnel on new or revised Standard Operating Procedures (SOPs).
•Assist in the development of written procedures and preparation of forms for recording routine test and quality control results.
•May serve as a team or project leader.
•Provide leadership and motivation to GEMS staff.
•Collaborate with Project Management and Technical Services staff to address client requests.
•Work closely with legal department on draft agreements to facilitate execution of Master Services Agreements.
•Ensure work is performed in compliance with Sarbanes-Oxley and other applicable regulations.
•Perform all other related duties as assigned.Qualifications
•Education: Bachelor’s degree (B.A./B.S.) or equivalent in life sciences or related discipline.
•Experience: Two to four years related experience.
•An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above.
•Certification/Licensure: AALAS certification preferred.
•Other: Ability to multi-task, excellent written and verbal communication skills, organizational skills, and attention to detail required. Working knowledge of MS Office Suite required. Experience with MS Project and ERP systems preferred.
Equal Employment Opportunity
Charles River Laboratories, Inc. is an Equal Opportunity Employer M/F/Disabled/Vet