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FSE Myles Gault Replacement Watford United Kingdom,  

Bio-Rad (company)


Posted on : 29 June 2017

Project Description

Tracking Code
10928-446
Job Description

Position Title: Field Service Engineer

 

Date: 2017

 

Status:

  • New
  • Revised

Group: ISO

Division: Service

Department Name:

Physical Location:

 

Immediate Supervisor:

Immediate Supervisor’s Title: Service Team Leader

Position Summary:  What is the mission of the organization and why the position exists? What is the primary purpose of this role?

Responsible to support Bio-Rad products & customers. Responsible for Installation, Service and Repair of company products at customer premises. Correct escalation of 2nd level issues. Support the customer in having their equipment running effectively by performing Service and Repairs to documented procedures as required by Quality management systems ISO9001 & ISO 13485 at all times. This may and can include customers throughout Europe.

Essential Job Responsibilities: List key deliverables and specify percentage of time in support of such activities.

% of Job

 

Job Responsibilities

 

Responsible for executing all service activities on technical equipment, including but not exclusive to installation, maintenance, diagnosis, emergency repairs as planned by the local operation. This includes both Field and Workshop activities.

 

Maximise equipment performance in line with guidelines and Specialist direction. Key to this is customer uptime, and satisfaction that the service visit meets their needs.

 

Develop experience and ability through training and development on company products, leading to the potential to serve as a technical reference for more junior levels.

 

Gain customer feedback by ensuring that at each call a customer feedback form is explained to the customer and left with them.

 

Manage all administration tasks within a given time frame including Call feedback, expense claims and Technical updates and daily administration necessary to complete the role.

 

Personal responsibility to stay up to date with the technological developments and service bulletins  within the field of operation you are working in

 

Liaise and work with local Sales teams to meet market and business requirements.

 

To present yourself daily and represent Bio-Rad as a professional and committed employee both internally and externally.

 

To comply to the service training and manuals provided working at all times within the local health and safety guidelines, maintaining Bio-Rad Quality standards through everything done.

 

Represent Service as required at internal or external meetings

 

After training and development there is the potential to be active in giving presentations

 

Required to be flexible in job duties and cover when workload allows other functions within Service and Technical Support

 

To be fully responsible for maintaining accurate records of personal parts inventory, ensuring the quality of all parts remain in the condition and packaging with parts numbers as received

Knowledge, Skills and Abilities: If certifications or special skills are required to perform the job functions, please specify.

Note: Skills, abilities, and competencies are related to what is required to successfully handle the job responsibilities. For example, leadership abilities, independent project management skills, communication style, and specific application or scientific related knowledge.

Good time management skills, strong communication skills, Up-to-date computer knowledge in both software and hardware including but not exclusive to PC based systems and Microsoft Office. Working knowledge of English both verbal and written, critical is the ability to read and understand the English used for Training, Technical updates and also Service and Instrument Manuals.

 

Experience in Repair & maintenance of highly technical scientific equipment.

Scientific degree (Biology/chemistry) or on the job experience of Biological/Chemical assays related to Analytical instrumentation applications.

HNC or Higher Degree in Electronics essential.

 

Education: List minimum education required to be considered for the position and preferred education or specific majors.

Technical degree and/or experience in a customer facing environment

Experience: List minimum years and types of experience required to be considered for the position.

Experience in a customer facing environment

Environment/Working Conditions: Please specify any equipment, tools or systems, physical demands or special conditions required to perform the job.

 

Job Location
Watford, , United Kingdom
Department
2012 EMEA FSSC - CO(21154)
Position Type
Full-Time/Regular

Locations

Watford, United Kingdom

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