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Field Training & First Level Support Spain Alcobendas Spain,  

Straumann (company)


Posted on : 26 January 2017

Project Description


Your tasks  
  • Product expert in the field for digital solutions roll-out in the  dental field.
  •  Within this role, the 1st Level Support & Field Trainer will  provide technical support to all company's Digital Customers collaborating  closely with the sales responsible of each commercial area and the marketing  team. 
  • Responsible for supporting the marketing and sales launch plan and  training and education activities of dental CADCAM technologies, Intraoral  Scanning, Guided Surgery and Milling Machines.  
  • The position reports directly to the Product Manager.  


Main Responsibilities of the Position: 
  • Technical support the sales staff in the field at all  digital customers. 
  • Support will be given on the phone and via internet  (tele-service). 
  • Daily support of customer needs regarding hardware, software and final  customized products. 
  • Solve incidences and complaints. 
  • Installation, support and after sales of technical product  offerings and services in close collaboration with marketing, sales and the  customer. 
  • Maximize usage of products by customers, thru close collaboration and  continuous training, to ensure products are used at full capacity. 
  • Continuous customer contact to ensure products meet targeted  objectives, train, coach and mentor the customers. 
  • Hold product presentations, one-to-one or in seminar settings to  support sales. 
  • Establish, maintains and develops relationship with KOL

Locations

Alcobendas (Madrid) Spain

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