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Field Training & First Level Support Spain - Spain  

Straumann (company)


Posted on : 26 January 2017

Project Description

Your tasks  
  • Product expert in the field for digital solutions roll-out in the  dental field.
  •  Within this role, the 1st Level Support & Field Trainer will  provide technical support to all company's Digital Customers collaborating  closely with the sales responsible of each commercial area and the marketing  team. 
  • Responsible for supporting the marketing and sales launch plan and  training and education activities of dental CADCAM technologies, Intraoral  Scanning, Guided Surgery and Milling Machines.  
  • The position reports directly to the Product Manager.  

Main Responsibilities of the Position: 
  • Technical support the sales staff in the field at all  digital customers. 
  • Support will be given on the phone and via internet  (tele-service). 
  • Daily support of customer needs regarding hardware, software and final  customized products. 
  • Solve incidences and complaints. 
  • Installation, support and after sales of technical product  offerings and services in close collaboration with marketing, sales and the  customer. 
  • Maximize usage of products by customers, thru close collaboration and  continuous training, to ensure products are used at full capacity. 
  • Continuous customer contact to ensure products meet targeted  objectives, train, coach and mentor the customers. 
  • Hold product presentations, one-to-one or in seminar settings to  support sales. 
  • Establish, maintains and develops relationship with KOL´s. 
  • Provides the organization with relevant market information for  effective decision making. 
  • Participates in regional and national trade shows. 
  • Staff training. 
  • Define and implement effective onboarding, new product launch and  continuous refresher training. 
  • Tailor training to specific target groups (Sales Reps and  Customers).     

Your profile 
Minimum Qualifications: 
  • Qualification: Dental Technician or similar with strong  knowledge / experience in digital workflows in dental practices / dental  labs. 
  • This position requires extensive travelling. 

 Required Knowledge and Skills: 
  • Strong technical background with previous experience in  selling or marketing digital workflows in dental practices and labs (ie.  CADCAM, Intraoral Scanning, Guided Surgery, etc.). 
  • Skills with IT tools (Computers, Internet, Office Package). 
  • Dental Market and product knowledge. 
  • Stress Resistance. 
  • Results oriented. 
  • Capacity to work in a team. 
  • English spoken and written, a must, Portuguese is a benefit.