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Field Service Manager Leominster United States,  

Posted on : 21 March 2017

Project Description

Tracking Code S17-R-021 Job Description   What you'll be doing:   Responsible for the timely and effective delivery of customer site service in the given region. Ensures compliance with company and regulatory policy.   Accountable for expenses against budget. Ensures a high level of customer satisfaction is maintained. Responsible for in-field resource utilization. Works with partners in Technical Support and Support Operations to plan and implement product training. Evaluates performance, writes reviews, provides feedback to direct reports on an on-going basis. Active in recruiting and retaining talent. Acts as customer advocate in resolving field support related issues. Frequent travel required.   What you need for this role:   Associate Degree in technical discipline or equivalent. 10 years management or technical leadership experience in the Diagnostics or Scientific Products business. Must have a proven track record in providing high level of on-site customer service. Must have excellent communication skills, oral and written.  Advanced computer skills required.   What’s in it for you:   Competitive pay and great benefits including medical, dental, vision, 401k and more Opportunities for growth and training Stability of a profitable 60+ year old company Great work environment   About Bio-Rad:   Bio-Rad is a global leader providing a broad array of clinical diagnostics and life science research products. With a team of more than 7,800 employees and a global network of operations serving our customers, we help people live longer, healthier lives.   Bio-Rad was founded over six decades ago and has continued to provide the healthcare industry with innovative and useful products that help life science researchers accelerate the discovery process and medical diagnostic labs obtain faster, better results.   EEO/AA Employer/Veterans/Disabled/Race/Ethnicity/Gender/Age   To all recruitment agencies: Bio-Rad does not accept agency resumes, unless the agency has been authorized by a Bio-Rad Staffing Representative. Please do not submit resumes unless authorized to do so. Bio-Rad will not pay for any fees related to unsolicited resumes. Job Location Field, Massachusetts, United States Department Field Service East (10693) Position Type Full-Time/Regular


Field Massachusetts United States

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