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Field Service Engineer I - United States  

ZEISS (company)


Posted on : 29 March 2017

Project Description

  • Would you like to be part of a dynamic organization which enables health care professionals to improve the lives of their patients in ophthalmology, microsurgery and other medical growth sectors?
  • The Field Support Engineer I, under close supervision and direction, installs, repairs, upgrades and performs preventative maintenance on specified company Meditec instrumentation in a designated field service territory.  
  • Represents our company Meditec at customer locations and works to achieve a high level of customer satisfaction.  
  • Maintains all company property (inventory, tools, diagnostic equipment, vehicle, etc.) in accordance with company policies.  
  • Maintains a high level of professional communication with team, customers, management, Sales and Technical Support.

Job Functions    
  • Diagnose and repair all designated products within an assigned service territory, including preventative maintenance, installations and upgrades per specific training, manuals and our company  Meditec guidelines.   
  • Complete work assignments as directed from management and work schedules as dispatched from Call Center. 
  • Complete and submit a field service report on a daily basis according to written procedures as documented in the Field Service reference database. 
  • Complete and submit a weekly expense report according to our company Meditec policies and procedures.   
  • Maintain spare parts inventory according to company guidelines and return specific spare parts as designated by policy.   
  • Interface with customers in a professional, pleasant and calm demeanor.   
  • Other duties may include, but are not limited to, instructing customers on operation and maintenance of equipment. 
  • Maintains company-issued test equipment and support tools, including spare parts.   
  • Installs and provides equipment maintenance at trade shows.   

  • 0 – 3 years of previous field service experience required.   
  • BS degree in Electronics, Engineering, Computer Technology and related fields preferred.   
  • A+, and Net + certification preferred. 
  • Theoretical understanding of basic electromechanical, electronic, and optical systems. 
  • Basic understanding of troubleshooting techniques and approaches. 
  • Must have good verbal and written communication skills. 
  • Must have strong computer skills with the ability to obtain specific certifications as required. 
  • Must be able to pass required training to service fine mechanics and optics.  Ability to effectively service the equipment on which training is completed
  • SPECIAL DEMANDS: Extensive overnight travel is required by automobile and air. Must be willing to travel in the US and internationally for training, meetings, exhibit support and coverage outside assigned territory.  
  • The FSE must be able to obtain sufficient credit to cover incurred business expenses which will be reimbursed upon expense report submission and approval. 
  • The position requires an average of four (4) hours driving per day.  Must have a valid driver’s license and good driving record.     
  • Must be able to lift up to 80 pounds.  Thirty percent of the average workday is spent standing or walking.   

About Us:
  • With just under 25,000 employees, our company is one of the global leaders in the optical and optoelectronic industries and has been contributing to technological progress for 170 years. 
  • Our company develops and distributes lithography optics, measuring technology, microscopes, medical technology, eyeglass lenses, camera and cine lenses, binoculars and planetarium technology.