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Field Service Engineer - United States  

DiaSorin (company)


Posted on : 19 June 2017

Project Description

Job Scope
Your Mission  
To provide service and support to customers with instrument maintenance, calibration, instrument troubleshooting and repair on capital equipment    

Main Responsibilities
 Your Contributions   
  • Provide service and support to internal and external customers with regard to instrument maintenance, calibration, instrument troubleshooting and repair 
  • Install the methodologies on the instrumentation at customer´s premises and guarantee customer follow-up for technical/application problems 
  • Make the preliminary visits to laboratories to agree on positioning of the instrumentation 
  • Install and test the instruments at the customer site according to the time limits and methods defined 
  • Participate in training processes that are designed to develop a highly skilled workforce capable of delivering results consistent with corporate goals and objectives 
  • Understand and utilize documentation protocols and accurately and legibly complete all documentation on time to result in a product/process history consistent with GMP requirements 
  • Perform and document calibration and preventative maintenance needed to result in equipment that is in good working condition, in accordance with corporate policies and in compliance with GMP     

Associate’s Degree or Some College   

  • 3-5 years in a field directly related to the work 
  • Previous experience in the IVD (In Vitro Diagnostics) and/or highly regulated FDA environments and biotechnology industry     

Technical Competencies   
  • Knowledge and skill in preventative maintenance in installing, servicing, troubleshooting, repairing, calibrating, and maintaining medical diagnostic or clinical laboratory instrumentation 
  • Knowledge and understanding of electronics, medical terminology, chemistry, and physics 
  • Knowledge and understanding of basic immunology and immunoassay technology 
  • Ability to demonstrate and explain correct operation of equipment Maximum 1200 characters, including spaces.     

  • Excellent communication skills and prompt internal / external customer response rate 
  • Service-oriented mentality and a strong focus on customer needs 
  • High problem-solving and decision-making capability 
  • Effective project management and analytical skills 
  • Interdisciplinary thought and treatment and quality awareness 
  • Well-organized, ability to work well independently as well as part of a team 
  • High commitment and self-motivation     

Languages  Fluent spoken and written English   
Travel Availability  High willingness to travel and a valid driver’s license   
Relocation Availability  Domestic USA candidates only   

We Offer You  As per local and Company requirements for our company.