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Field Service Engineer F/H Rotterdam Netherlands, Netherlands,  

PerkinElmer (company)


Posted on : 20 March 2017

Project Description

  
 Job Description : 
 The Field Service Engineer has the following duties: 
  • Organize and schedule visits at customer sites in respect of company rules and in accordance with quantitative and qualitative goals 
  • Drive a high level of customer satisfaction by providing expert service and support to customers within an assigned area and within assigned product lines 
  • Suggest and deliver support and services including: direct installation, training, maintenance and repair of company products, validation services, IQ/OQ and service agreements 
  • Represent the face of our company to the customer and drive repeat purchases and long term satisfaction by best-in-class responsiveness and professionalism in all customer interactions 
  • Maintain a high level of interaction and communication with colleagues and management   



Key Responsibilities include:     
  • Installing, training, maintaining, verifying performance and repairing of  our company equipment at customer sites   
  • Provide scheduled preventative maintenance 
  • Complete assigned preventative maintenance calls at customer sites within prescribed time frame   
  • Drive the sale of new service agreements, service agreement upgrades and instrument add-ons to existing contracts 
  • Encourage customers to purchase contracts, training, support, software, laboratory services products and field installed computer hardware upgrades 
  • Maintain up to date electronic and repair documentation for dispatch, inventory and service support functions of the job    

 
 
 Your profile:    
  • Bachelors Degree in Electronics, Chemistry, Biology or equivalent and/or related experience 
  • 1-5 years field service experience in a similar or equivalent position 
  • Experience with Life Sciences and Analytical instrumentation is a plus (radiometric detection systems, chromatography etc.) 
  • Good level of English (speaking and writing) 
  • Good verbal skills in interpersonal interactions and presentations so that intended purpose is achieved 
  • Excellent writing skills 
  • Excellent people skills with clients and colleagues at all levels 
  • Strong sense of initiative and achievement 
  • Ability and willingness to travel - travel required throughout Netherlands and occasionally in Belgium 

Locations

Rotterdam ZH NLNetherlands     NL

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