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Field Service Engineer - United States  

Company managed [?] Still accepting applications

Posted on : 25 June 2017

Project Description

Summary: 
  • Our company is seeking a qualified individual to join a customer focused field service support team in our Applied Genomics Business Unit. 
  • The successful candidate will provide field service support for a large and rapidly growing install base of automated liquid handling equipment and Lab chip products in the Great Lakes region (Western PA, OH, MI, WV, KY & IN).
  •  The primary duties of the CSE include on site installation, training, preventive maintenance, and the repair of our company equipment.  


Responsibilities: 
  The primary duties of the Customer Support Engineer are to install, maintain, repair and verify performance of our equipment and instrumentation at customer sites and ensure best-in-class service.   
  • Providing scheduled preventative maintenance for contract customers, remedial maintenance for non-contract customers, and all warranty services which apply to our products in the field. 
  • Building and maintaining strong customer relationships   
  • Developing new business through the sale of new service agreements, service agreement upgrades, and instrument add-ons to existing contracts.   
  • Assisting and supporting local sales representative to secure new instrument orders.   
  • Contributing to account profitability through billable labor/travel orders, parts orders, support orders, billable install orders, billable training opportunities and consumables.   
  • Maintaining up to date electronic and repair documentation for dispatch, inventory and service support functions of the job.   
  • Being accountable for assigned company assets to include: Company vehicle, tools, test equipment, telecommunication equipment, personal service parts inventory, etc.   
  • Taking an active role in developing technical skills and soft skills required to maintain and enhance company’s value proposition to the customer and ensure best in class service is provided.   
  • Seeking a higher level certifications through participation in company sponsored training & development initiatives.   
  • Reporting potential quality issues via the corrective action process. 
  • Traveling -required and ranges from 30 - 60%  

 
Qualifications:   
  • B.S. in an Engineering discipline preferred; 2 year degree with field experience accepted. 
  • Minimum of 2-3 years of experience in the service and support of medical, biological or pharmaceutical research equipment. 
  • Experience with Automated Liquid Handling, Micro-fluidics, and motion control systems preferred.   
  • Previous manufacturer related service experience (i.e. - Agilent, Beckman, Tecan, BioTek, Caliper,etc a plus   
  • Excellent organizational and communication skills. 
  • Strong electro-mechanical skills. 
  • Ability to troubleshoot over the telephone and in the field 
  • Valid Drivers License 
  • Experience in MS-Office products