This job is currently Archived,
Posted on : 26 April 2017
Job Summary The Field Integration Technician Level II supports a positive customer experience by performing basic Field Operation duties of audio-visual based integration systems within an operating room environment to include physical placement of equipment, installation, termination and interconnection of all cables, basic downloading and configuration of software; and of all functions per test documentation as required. May occasionally acts as a senior/lead technician on low-level projects. Exhibits professionalism at all times by following SOPs and work instructions, documenting quality standards, reporting system anomalies, and utilizing technology to complete administrative requirements. Supports a specified geographic region and/or other regions as assigned.. Candidates must be based out of the Greater Los Angeles | Southern California area, with the following territory: Las Vegas/Nye,NV to Tucson, AZ, West to San Diego, and North to Santa Barbara, and Bakersfield, CA. Additionally, may be called upon to assist in other parts of our West Area; Oregon, Washington, Colorado, Idaho, Wyoming, Nebraska, New Mexico [possible but low percentage]. Job Responsibilities Work with and/or lead team of 1-2 technicians to perform installation of operating room integration deliverables to include cable handling, cable terminations, rack and field terminations, and equipment mounting. Based upon the needs of the business, may be called upon to work independently to perform service related activities including troubleshooting, root cause analysis, repair and complete quality documentation. Utilizes technology (iPhone, computer, and related software and applications) to perform administrative duties as assigned to ensure effective planning, utilization, and required document completion. This includes, but is not limited to: being responsible for following established schedules set forth by senior level technicians, Project Manager and/or Manager of Field Operations; communicating effectively with internal and external Customers; performing base level troubleshooting of equipment, gaining proficiency in KARL STORZ technologies; and maintaining responsibility for personal tools and keeping tool kit up to date. Responsible for achieving customer satisfaction in the Field Operations process by meeting established deadlines as well as quality and efficiency standards per SOPs. Responsible for maintaining up to date hospital credentialing portfolio. Follows hospital protocol and KARL STORZ standards of professional conduct when working with customers, management, and fellow employees. Utilize customer protocols when entering and exiting facilities and abide by all KARL STORZ protocols and procedures. Responsible for managing travel and equipment expenses in a cost effective manner. Assigned tasks relating to job site work are maintained in an organized and clean manner. Execute tasks as assigned by senior level Technician or management. Attends technical update classes in the field, or in Stafford, TX, as scheduled. Performs other job-related duties or special projects as assigned. Level II Assist on low level projects and service activities such as, but not limited to, cable replacements/repairs, Boom Rooms and OR1 Minis and OR1 Mini NEOs. Responsible for managing travel and equipment expenses in a cost effective manner. Assigned tasks relating to job site work are maintained in an organized and clean manner. Execute tasks as assigned by senior level Technician or management. Attends technical update classes in the field, or in Stafford, TX, as scheduled. Performs other job-related duties or special projects as assigned. May be asked to assist with warranty calls, field upgrade programs. Training Assist in training of other field ops personnel regarding a routine tasks and/or basic systems training. Documentation and Paperwork Gathering and ensuring timesheets are submitted on time to project managers. May be required to complete and submit daily project status reports and deliver/communicate status reports with project management on a daily basis or in a frequency agreed upon by the project team. Document project changes and communicate back to MFO/PM, provide all documents at close of a project. Complete daily installation reports and IQC (Installation Quality Checklist) and/or SQC (Service Quality Checklist) Utilize the Canvas mobile app and SAP to complete required project and service documents. Lead and/or Project Management Support | Based on the needs of the assigned region may perform in the lead role on installation projects and participate in project management support activities. Proven ability to task and lead team of 1-2 technicians on a project team Ensures that technicians complete installation activities according to SOPs – KSIS22 and KSIS27 Communicates with Manager of Field Operations / Project Manager on all project related issues May participate in pre-install conference and post-installation conferences May be responsible for equipment inventory on project site and return inventory authorizations Accountable for ensuring that task including rack assembly, equipment placement and equipment mounting are to be performed in accordance with facility drawings- generic or site specific. Demonstrates a working knowledge of construction processes and ability to interface with different trades May be asked on occasion to: attend, remotely or in person, project meetings, review installation documentation (schematics, specifications, local codes, material takeoffs, etc.), and interface with customers and hospital staff. Ability to recognize a problem/potential problem within high stress environment and report to leadership Knowledge, Skills, and Abilities < > understanding of Cable Terminations: ability to perform Solder, Crimp, Compression, and Punch-Down connections for audio, video, network, control, and power devices< > understanding of Cable Media: ability to distinguish Coax, Mini-Hi- Res, Copper, Multi-Conductor, CAT-5, and Fiber Optic Cabling< > understanding of Cable Handling: ability to maintain proper cable pull techniques Rack and Field Termination: ability to maintain uniform cable dressing and secure system connections Able to mount AV equipment such as wall displays and speakers < > to Crestron and AMX control systems, audio consoles, power amplifiers, digital signal processors, video matrix switchers, video scalers, PC interfaces, computer controls and digital video recorders Knowledgeable in troubleshooting AV systems. Knowledgeable in loading code and system configurations. Able to read and understand schematics Able to use hand tools Must be able to work cooperatively with others in a team-oriented environment Excellent, polished customer interaction skills. Ability to communicate professionally and articulately with customers Energetic with a desire to learn and develop new skills Strong computer skills with proficiency in Microsoft Office, including Word and Excel Education and Experience High School Diploma or GED or equivalent combination of education and experience Minimum of three years electro mechanical installation or commercial audio visual integration installation experience, residential audio visual experience may be substituted. Physical Requirements Position requires routine walking, bending, kneeling, and squatting, sitting, standing, reaching, and twisting. Must perform work from floor level to above shoulder height. Must routinely lift/lower/carry 1 to 35 pounds, lift/lower 36 to 49 pounds and lift/lower 50 to 100+ pounds. Must climb ladders and work above floor height. Must crouch, stoop or squat to work inside or under equipment, or move through low headroom spaces. Position requires routine pushing, pulling, grasping and manual dexterity in the use of hands, arms and shoulders. Walking great lengths at a time and standing for extended periods of time. Able to work in tight spaces. Push/pull wheeled transporters and/or palletized product using up to approximately 50 lbs of force. Work in and around hospital personnel, sensitive medical equipment and patients. Additional Requirements Good driving record and the ability to travel up to 80%, throughout US, Canada and Mexico to customer sites that include, but are not limited to: hospitals, operating rooms, laboratories, and surgery centers. Flexible scheduling may be required to accommodate customer needs. This may include working outside of an 8:00 AM to 5:00 PM workday. May be required to work evening, early morning, or weekend shifts as needed to complete projects.
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