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Field App. Specialist - Belgium  

Ugentec (company)


Posted on : 25 November 2016

Project Description

You guide new customers through the product training, either remote or on-site, you are the first point of contact and monitor their progress in using our software. You support end-users in the validation and first use of the software, you act as technical expert and consult in product questions. You are always open to help customers in the best possible way.

You are responsible for product demos and trainings. You set-up and deliver on-site or online demonstrations of our product. You perform troubleshooting towards finding solutions in close collaboration with our international customers. 

You are the application and technical support to the sales team and provide technical product support during local customer visits. You support marketing with product management responsibilities and collect content from customers to build marketing cases.

You provide training not only to customers but also to the direct sales and customer-oriented employees in the company. You help to set-up product presentations to user groups f.e. on seminars, product workshops and demo days.

You collect product feedback from customers. You recommend improvements on the products to R&D, to improve customer satisfaction. You feel comfortable to comply with our company quality management systems, policies, and procedures and consult customers in implementing our product into their quality system.

The Profile

You are an experienced scientist with at least two years experience in field application roles and some years of expertise in the molecular diagnostic field, or you are high potential and are willing to go the extra mile(s) for the growth of a scale-up. 

You have the skills to define and execute a complete roll-out together with the client and our teams. You understand how a molecular lab works and know how our tool could replace their current struggles.

The Benefits
To our new Field Application Specialist we offer a competitive salary, a company car, a budget for personal growth, hospitalization insurance, devices you need & a mobile provider.
Our company is a rapid-growing and exciting place to continue or start your career.