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Director, Patient Support Services Program Strategy & Management Dublin Ireland,  

Jazz Pharma (company)

Posted on : 30 June 2017

Project Description

  • The Director, Patient Support Services Program Strategy & Management will personally oversee the management of the non-distribution process for attaining commercial drug, free drug, and patient support. 
  •  This is the person who will serve as the primary point of contact and will be looked to by the sales force, market access group, providers, and patients for solutions. 
  •  This critical role requires a seasoned professional with leadership experience across the Bio/Pharma industry.  
  • The incumbent will lead the strategic design, implementation and operations for the company s patient reimbursement and support services across the company s hematology/oncology product portfolios.

Major tasks and responsibilities will include:                                 
  • Supports all inline and new hematology/oncology products.  This includes supervising separate HUB/call centers, copay programs and PAP program vendors.
  • Responsibilities include but are not limited to Patient Reimbursement HUB, Financial Support Programs, Case Management Support and related patient support programs.
  • The role functions as a subject matter expert on patient reimbursement support services and collaborates cross functionally within the commercial organization to design and implement programs that support the company s patient access objectives.
  • Works closely with several cross-functional stakeholders including US Market Access, Commercial Operations, Marketing, Patient Advocacy, Sales, Compliance, Legal, Medical and Market Analytics along with relevant external customers and stakeholders.
  • Has significant interaction with Senior Commercial and Legal leadership to accomplish overall business objectives.
  • Oversees existing patient access programs, day to day operations with a focus on operational excellence in support of patient needs.
  • Manages external partner performance against contractual arrangements, SOPs, KPIs, and to budget.
  • Maintains program SOPs, exceptions processes, workflows, scripting, training and reports.
  • Negotiates and executes contracts / SOWs and budgets for desired services.
  • Develops project timelines for new and enhanced services and manages through to completion.
  • Identifies and communicates strategic insights and trends in health plan coverage, healthcare reform, patient access and provider needs.
  • Supports Field Payer Team reimbursement needs with strong communication and timely customer service to address customer needs.
  • Develops strategic recommendations and implementation plans for pain and oncology patient support services.  
  • Achieves brand specific patient access objectives and KPI s at launch and throughout the product life-cycle and ensures that operations are in place to provide optimal reimbursement support at launch.
  • Leads the design, implementation and ongoing management of all patient reimbursement HUB services programs.
  • Develops performance dashboards and interprets hub data for purposes of assessing market access trends, hub program utilization, and performance against defined KPIs.
  • Develops and maintains SOPs and business rules related to all US patient support.
  • Supports the annual brand planning process with data driven reimbursement insights.
  • Demonstrates fiscal discipline and accountability to effectively and efficiently manage external partners and vendors performance through appropriate metrics.

We seek candidates with the following qualifications:
  • Bachelor s degree required.  MBA preferred.
  • Requires multiple years of experience within the biotech/specialty pharmaceutical/pharmaceutical industry.
  • Several years of proven experience working with or in Patient Access call center HUB operations.
  • Product launch experience desired.
  • Excellent analytical (qualitative and quantitative), strategic thinking, creativity and problem solving skills.
  • Good communicator with ability to influence others.
  • Self-directed, hands-on approach, comfortable with broad and varied job responsibilities
  • Oncology/Specialty experience.  Ideally with in- and out-patient products.
  • Track record of successfully managing and leading vendor relationships from both a strategic and operational perspective and achieving results.
  • In depth knowledge of pharmaceutical manufacturer compliance requirements, patient confidentiality (HIPAA regulations), product reimbursement and product access.
  • Knowledge and experience in Medicare Parts A-D, Medicaid, and private payer policies, reimbursement process, health policy, areas of coverage, payment, coding, Specialty Pharmacy, and buy and bill.
  • Experience with Commercial Brand Planning process, able to translate brand disease state and business drivers into patient support programs and operational requirements.
  • Customer First  customer service orientation.  Puts the customer at the center of all business activities. 

Equal Opportunity:
Our company  is an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender-identity, national origin, disability status, protected veteran status, or any characteristic protected by law.


Dublin Ireland

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