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Director (m/f) Digital Customer Experience Transformation Haar Germany,  


Posted on : 25 May 2017

Project Description

Director (m/f) Digital Customer Experience Transformation - Germany-EXT000265DescriptionMSD is a global health care leader with a diversified portfolio of prescription medicines, vaccines and animal health products. Today, we are building a new kind of healthcare company  one that is ready to help create a healthier future for all of us.Our ability to excel depends on the integrity, knowledge, imagination, skill, diversity and teamwork of an individual like you. To this end, we strive to create an environment of mutual respect, encouragement and teamwork. As part of our global team, you ll have the opportunity to collaborate with talented and dedicated colleagues while developing and expanding your career.To this end, we strive to create an environment of mutual respect, encouragement and teamwork. As part of our global team, you ll have the opportunity to collaborate with talented and dedicated colleagues while developing and expanding your career.For our Health Policy and Communications Team in Haar near Munich we are looking for a highly motivated and qualifiedDirector (m/f) Digital Customer Experience Transformation - GermanyRole and Responsibilities:MSD is seeking an experienced and highly effective transformational leader to accelerate the digital customer experience within the German Organization.In partnership with relevant Global, Region, Country, HR, Learning & Development, and IT teams, the responsibilities include: " Assessment of current state of the transformation in our GTM models " Gain alignment on the overarching strategy (to include consideration for people/culture, processes, technology) and coordinate governance " Define gap analysis and build multi-year roadmaps, and drive disciplined execution " Increase digital customer experience awareness and understanding within the German MSD organization " Optimize and accelerate existing work streams " Define measurable metrics to track the progress and success of our transformationThe role reports to the Exec. Director Policy and Communications, Germany.The Director, Digital Transformation will oversee the following functions: " Customer Engagement Platforms and Analytics " Digital Marketing and Content " Social Media " Project ManagementCompetencies " Ability to think strategically and to connect the dots to the bigger picture, while very comfortable diving into the details required to ensure successful execution " Demonstrated experience with the adoption of technology and the impact to G2M models and organizational structures " Expert process discipline and results orientation " Expert facilitation and written communication skills with ability to flex between strategic and tactical topics with varying audiences " Ability to creatively solve complex issues " Demonstrated ability to quickly develop effective trust-based relationships, working closely with cross functional stakeholders across the business to influence outcomes without formal authority " Demonstrated ability to lead multiple projects in a fluid environment " Expert consulting and influencing skills to challenge existing models and seamlessly incorporate digital into the overall customer experienceQualifications " Bachelor s degree or international equivalent from an accredited university " Five to ten years  experience in consulting and/or start- ups and/or digital agency environment " Senior level consulting experience with a major firm in relevant subject matter strongly preferred " Willingness to travel up to 30% " Fluency in German and EnglishWe are looking forward to receiving your application!Our employees are the key to our company s success. We demonstrate our commitment to our employees by offering a competitive and valuable rewards program. Our Company s benefits are designed to support the wide range of goals, needs and lifestyles of our employees, and many of the people that matter the most in their lives.Job: External/Reputation/Social Media Job Title:Director (m/f) Digital Customer Experience Transformation - GermanyPrimary Location: EMEA-Germany-BY-HaarEmployee Status: RegularTravel: Yes, 25 % of the TimeNumber of Openings: 1Company Trade Name:MSD Job Segment: Manager, Consulting, Project Manager, Animal Health, Management, Technology, Veterinary

Locations

Haar DE

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