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Director (m/f) Digital Customer Experience Transformation Haar Germany,  

MSD (company)


Posted on : 25 May 2017

Project Description

Description
  • Our company  is a global health care leader with a diversified portfolio of prescription medicines, vaccines and animal health products.
  •  Today, we are building a new kind of healthcare company  one that is ready to help create a healthier future for all of us.
  • Our ability to excel depends on the integrity, knowledge, imagination, skill, diversity and teamwork of an individual like you. 
  • To this end, we strive to create an environment of mutual respect, encouragement and teamwork. 
  • As part of our global team, you ll have the opportunity to collaborate with talented and dedicated colleagues while developing and expanding your career.
  • To this end, we strive to create an environment of mutual respect, encouragement and teamwork. 
  • As part of our global team, you ll have the opportunity to collaborate with talented and dedicated colleagues while developing and expanding your career.
  • For our Health Policy and Communications Team, we are looking for a highly motivated and qualified Director (m/f) Digital Customer Experience Transformation.



Role and Responsibilities:
Our company is seeking an experienced and highly effective transformational leader to accelerate the digital customer experience within the German Organization.
In partnership with relevant Global, Region, Country, HR, Learning & Development, and IT teams, the responsibilities include:
  • Assessment of current state of the transformation in our GTM models
  • Gain alignment on the overarching strategy (to include consideration for people/culture, processes, technology) and coordinate governance
  • Define gap analysis and build multi-year roadmaps, and drive disciplined execution
  • Increase digital customer experience awareness and understanding within the organization
  • Optimize and accelerate existing work streams
  • Define measurable metrics to track the progress and success of our transformation



The Director, Digital Transformation will oversee the following functions:
  • Customer Engagement Platforms and Analytics
  • Digital Marketing and Content
  • Social Media
  • Project Management



Competencies
  • Ability to think strategically and to connect the dots to the bigger picture, while very comfortable diving into the details required to ensure successful execution
  • Demonstrated experience with the adoption of technology and the impact to G2M models and organizational structures
  • Expert process discipline and results orientation
  • Expert facilitation and written communication skills with ability to flex between strategic and tactical topics with varying audiences
  • Ability to creatively solve complex issues
  • Demonstrated ability to quickly develop effective trust-based relationships, working closely with cross functional stakeholders across the business to influence outcomes without formal authority
  • Demonstrated ability to lead multiple projects in a fluid environment
  • Expert consulting and influencing skills to challenge existing models and seamlessly incorporate digital into the overall customer experience



Qualifications
  • Bachelor s degree or international equivalent from an accredited university
  • Five to ten years  experience in consulting and/or start- ups and/or digital agency environment
  • Senior level consulting experience with a major firm in relevant subject matter strongly preferred
  • Willingness to travel up to 30%
  • Fluency in German and English



Offer:
  • Our employees are the key to our company s success.  
  • We demonstrate our commitment to our employees by offering a competitive and valuable rewards program. 
  •  Our Company s benefits are designed to support the wide range of goals, needs and lifestyles of our employees, and many of the people that matter the most in their lives.


Travel: Yes, 25 % of the Time

    
Job Segment:  Manager, Consulting, Project Manager, Animal Health, Management, Technology, Veterinary                       

Locations

Haar DE

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