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Director (m/f) Digital Customer Experience Transformation - Germany  

Company managed [?] Still accepting applications

Posted on : 25 May 2017

Project Description

Description
  • Our company  is a global health care leader with a diversified portfolio of prescription medicines, vaccines and animal health products.
  •  Today, we are building a new kind of healthcare company – one that is ready to help create a healthier future for all of us.
  • Our ability to excel depends on the integrity, knowledge, imagination, skill, diversity and teamwork of an individual like you. 
  • To this end, we strive to create an environment of mutual respect, encouragement and teamwork. 
  • As part of our global team, you’ll have the opportunity to collaborate with talented and dedicated colleagues while developing and expanding your career.
  • To this end, we strive to create an environment of mutual respect, encouragement and teamwork. 
  • As part of our global team, you’ll have the opportunity to collaborate with talented and dedicated colleagues while developing and expanding your career.
  • For our Health Policy and Communications Team, we are looking for a highly motivated and qualified Director (m/f) Digital Customer Experience Transformation.



Role and Responsibilities:
Our company is seeking an experienced and highly effective transformational leader to accelerate the digital customer experience within the German Organization.
In partnership with relevant Global, Region, Country, HR, Learning & Development, and IT teams, the responsibilities include:
  • Assessment of current state of the transformation in our GTM models
  • Gain alignment on the overarching strategy (to include consideration for people/culture, processes, technology) and coordinate governance
  • Define gap analysis and build multi-year roadmaps, and drive disciplined execution
  • Increase digital customer experience awareness and understanding within the organization
  • Optimize and accelerate existing work streams
  • Define measurable metrics to track the progress and success of our transformation



The Director, Digital Transformation will oversee the following functions:
  • Customer Engagement Platforms and Analytics
  • Digital Marketing and Content
  • Social Media
  • Project Management



Competencies
  • Ability to think strategically and to connect the dots to the bigger picture, while very comfortable diving into the details required to ensure successful execution
  • Demonstrated experience with the adoption of technology and the impact to G2M models and organizational structures
  • Expert process discipline and results orientation
  • Expert facilitation and written communication skills with ability to flex between strategic and tactical topics with varying audiences
  • Ability to creatively solve complex issues
  • Demonstrated ability to quickly develop effective trust-based relationships, working closely with cross functional stakeholders across the business to influence outcomes without formal authority
  • Demonstrated ability to lead multiple projects in a fluid environment
  • Expert consulting and influencing skills to challenge existing models and seamlessly incorporate digital into the overall customer experience



Qualifications
  • Bachelor’s degree or international equivalent from an accredited university
  • Five to ten years’ experience in consulting and/or start- ups and/or digital agency environment
  • Senior level consulting experience with a major firm in relevant subject matter strongly preferred
  • Willingness to travel up to 30%
  • Fluency in German and English



Offer:
  • Our employees are the key to our company’s success.  
  • We demonstrate our commitment to our employees by offering a competitive and valuable rewards program. 
  •  Our Company’s benefits are designed to support the wide range of goals, needs and lifestyles of our employees, and many of the people that matter the most in their lives.


Travel: Yes, 25 % of the Time

    
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