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Desktop Operations Manager - Japan  

Takeda (company)

Posted on : 22 December 2017

Project Description

Are you looking for a patient-focused, innovation-driven company that will inspire you and support your career? If so, be empowered to take charge of your future at Takeda. Join us as a Desktop Operations Manager in our Osaka / Tokyo office.

Takeda is a global pharmaceutical leader with more than 30,000 professionals working together across over 70 countries. We have an unwavering dedication to put people first and we live our values of Takeda-ism—Integrity, Fairness, Honesty, and Perseverance. We are united by our 235-year legacy of research-based pharmaceuticals and our mission to strive toward Better Health and a Brighter Future for people worldwide through leading innovation in medicine. 

Watch our Medicine for the World video.

Here, everyone matters and you will be a vital contributor to our inspiring, bold mission.



大阪本社 / 東京本社






・Serve as IT expert for the service provided by the team

Develop standards and work instructions that support those standards

Coordinate and manage operational and maintenance tasks for IT services in area of responsibility

Specify operations requirements with the service provider and test and deploy new services in accordance with the service catalog

・Verify service delivery of the service provider


Responsible for planning, managing, monitoring and continuous improvement of the activities within the area of responsibility

Design and implement key performance metrics in order to improve functional efficiency

Deploy new service or changes in accordance with operations acceptance criteria

Responsible for operation of infrastructure components, provide 3rd level support

Solve or escalate incidents and operating level breaches and prepare operating level reports

Define infrastructure service requirements and operations acceptance criteria for service development projects and external providers

Leverage expert understanding of services provided to deliver high quality business solutions

Provide business and/or technology consulting support to customers and solution delivery partners

Mentor and provide guidance to Administrators and other Engineers

Leverage deep understanding of business and/or technology to proactively identify and prioritize solutions that drive business value

Manage and resolve complex issues and escalate them appropriately

Assure projects and/or activities follow all company and departmental policies, procedures, and standards

・Develop and manage relationships with key customers and vendors

・Acts as regional lead for ongoing operations and implementation of new technologies aligned with the End User Services team.

Assists in budget planning, and invoicing review activities

Acts as regional lead for global services delivery

・Responsible for coordinating End User Services team activities cross functionally within ISIT



Bachelor’s degree and five years IT experience, or, High School Diploma and nine years IT experience

・Good understanding of existing systems and technologies

Good understanding of existing service levels

Experience in defining service levels

Strong experience in conducting change impact analysis

Experience in managing operational readiness requirements

Strong experience in service management processes with globally delivered IT services by sourcing providers

Experience in managing global suppliers and vendors

Experience in leading improvement activities, including planning, prioritizing and administrating work

Structured in communication and presentation to senior management and IT customers

Fluency in written and spoken English

Knowledge of Microsoft and other core technologies (Windows 10, Windows 7, System Center (SCCM), Citrix, End user Hardware)

Vendor management experience with global outsourced vendors

・Ability to work with global teams, across regions (APAC, EMEA, Americas)

Good understanding of the pharmaceutical industry

Experience with Takeda operations

Experience with validated systems

Willingness to travel to various meetings or Takeda sites, including overnight trips. Some international travel may be required

・Access to transportation to attend various meetings held in proximity to the Takeda offices

諸手当  : 通勤交通費、借家補助費、時間外手当など
昇給・賞与: 昇給 原則年1回、 賞与 年2回
勤務時間 : 本社(大阪・東京)9:00~17:30/工場(大阪・山口)8:00~16:45 /研究所(神奈川)9:00~17:45
休日   : 土曜、日曜、祝日、メーデー、年末年始など(年間123日程度)
休暇   : 年次有給休暇、特別有給休暇、リフレッシュ休暇、産前産後休暇、育児休暇、子の看護休暇、介護休暇、フィランソロピー休職制度

【Employee Benefits in Japan】
Allowances : Commutation, Housing, Overtime Work etc.
Working Hours: Headquaters (Osaka/ Tokyo) 9:00-17:30, Production Sites (Osaka/ Yamaguchi) 8:00-16:45, Research Site (Kanagawa) 9:00-17:45
Holidays : Saturdays, Sundays, National Holidays, May Day, Year-End Holidays etc. (approx. 123 days in a year)
Paid Leaves : Annual Paid Leave, Special Paid Leave, Refresh Leave, Maternity Leave, Childcare Leave, Family Nursing Leave, Philanthropy Leave

Empowering Our People to Shine