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Customer Unit Head (Associate Director), Primary Care - Denmark  

MSD (company)


Posted on : 20 May 2017

Project Description

  • Do you want to help our company become the world’s best healthcare company – while unleashing your own full potential? 
  • Do you relish the opportunity to have a high level of responsibility and lead a strong and diverse team of sales professionals? 
  • Then you could be our new Customer Unit Head Primary care for company’s activities in Denmark.
  • You will be an integral part of our Leadership Team making a difference for the customers and patients and achieving ambitious targets!
  • As our new Customer Unit Head Primary care you will report the Managing Director Denmark and have full P&L responsibility for the department budget. 
  • Being an Associate Director, you will collaborate with Top Customers in order to drive sales and results within geographical and/or therapeutic area.
  • You enjoy continuously seeking for innovative initiatives in customer engagement to drive business.
  • You understand the customer value proposition and identify mutual interest with company for customer offerings driving business. 
  • At the same time, you  influence the relevant business environment and business mechanisms, have a tangible and accessible regional network, shape tenders, contracts and listings to our favor, ensure value propositions of company’s products/services are clearly understood develop these value propositions if needed. You engage with regional Scientific Leaders lead by Medical Affairs (e.g., at advisory boards/symposium).

Being responsible for  Primary care business also includes:
  • Identifying, managing and building strong connections with health care decision-makers
  • Optimizing and coordinating at the customer unit level all priority products to achieve the best possible resource allocation and prioritization.
  • capturing business opportunities, namely developing strategy and tactics related to business proposals and implementing them with customers.
  • Securing organizational understanding of key customer needs and taking part in defining what customer solutions are needed in close collaboration with Customer Solutions team, National Accounts & Medical Affairs.
  • Internally, you collaborate with relevant functions in our company and listen to internal needs / wants to find the best solution for customers and patients.
  • What is more, you take pride in managing talent within the team (KAMs and Account Representatives) and forecast personnel needs, including recruiting, performance evaluation, and ensure appropriate development.

  • You understand science, business – and people!
  • Ability to work cross functional and manage to facilitate discussions and executions in a matrix organization ensuring all relevant stakeholder input for maximizing results is key for being an efficient Customer Unit Head in our company.

You demonstrate the following qualifications, skills and characteristics:
  • Preferably scientific Master’s degree (pharmacy or life science) or alternatively • business degree
  • 5-8 years of experience in a sales or marketing role from a pharmaceutical/biotech company
  • Experience of leading a team of not less than 2-3 people
  • High level of energy
  • Demonstrated learning agility
  •  Good problem-solving skills, can-do attitude
  • Passion for developing the teams
  • Strong demonstrated interpersonal skills
  • High level of emotional intelligence
  • Excellent spoken and written English and Danish.

About Us: 
  • Our employees are the key to our company’s success.   
  • We demonstrate our commitment to our employees by offering a competitive and valuable rewards program.  
  • Our Company’s benefits are designed to support the wide range of goals, needs and lifestyles of our employees, and many of the people that matter the most in their lives. 
  • Our company is dedicated to preserving and improving the health, well-being and performance of animals through science.  
  • We offer veterinarians, farmers, pet owners and governments the widest range of veterinary pharmaceuticals, parasiticides, vaccines and health management solutions. 
  • We work together to save and improve lives. Join us. 
  • Our company  is an equal opportunity employer - proudly embracing diversity in all of its manifestations.  

Travel: Yes, 15 % of the Time

Job Segment:  Medical, Biotech, Pharmaceutical, Pharmaceutical Sales, Manager, Science, Healthcare, Sales, Management