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Customer Support Engineer - United States  

Company managed [?] Still accepting applications

Posted on : 08 May 2017

Project Description

Job Type : Full Time
Career Level : Experienced (Non-Manager)
Education : Bachelor's Degree
Location : Cleveland OH US
Job Description :

Summary:


PerkinElmer Diagnostics is seeking a qualified individual to join a customer focused field service support team in our Applied Genomics Business Unit. The successful candidate will be located in the Cleveland, Oh area and will provide field service support for a large and rapidly growing install base of automated liquid handling equipment and Labchip products in the Great Lakes region (Western PA, OH, MI, WV, KY & IN). The primary duties of the CSE include on site installation, training, preventive maintenance, and the repair of PerkinElmer equipment.

Responsibilities:


The primary duties of the Customer Support Engineer are to install, maintain, repair and verify performance of our equipment and instrumentation at customer sites and ensure best-in-class service.
  • Providing scheduled preventative maintenance for contract customers, remedial maintenance for non-contract customers, and all warranty services which apply to our products in the field.
  • Building and maintaining strong customer relationships
  • Developing new business through the sale of new service agreements, service agreement upgrades, and instrument add-ons to existing contracts.
  • Assisting and supporting local sales representative to secure new instrument orders.
  • Contributing to account profitability through billable labor/travel orders, parts orders, support orders, billable install orders, billable training opportunities and consumables.
  • Maintaining up to date electronic and repair documentation for dispatch, inventory and service support functions of the job.
  • Being accountable for assigned company assets to include: Company vehicle, tools, test equipment, telecommunication equipment, personal service parts inventory, etc.
  • Taking an active role in developing technical skills and soft skills required to maintain and enhance PerkinElmer’s value proposition to the customer and ensure best in class service is provided.
  • Seeking a higher level certifications through participation in company sponsored training & development initiatives.
  • Reporting potential quality issues via the corrective action process.
  • Traveling -required and ranges from 30 - 60%

Job Requirements :
Qualifications:
  • B.S. in an Engineering discipline preferred; 2 year degree with field experience accepted.
  • Minimum of 2-3 years of experience in the service and support of medical, biological or pharmaceutical research equipment.
  • Experience with Automated Liquid Handling, Micro-fluidics, and motion control systems preferred.
  • Previous manufacturer related service experience (i.e. - Agilent, Beckman, Tecan, BioTek, Caliper,etc a plus
  • Excellent organizational and communication skills.
  • Strong electro-mechanical skills.
  • Ability to troubleshoot over the telephone and in the field
  • Valid Drivers License
  • Experience in MS-Office products