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Customer Solutions Manager Lucerne Switzerland,  

MSD (company)

Posted on : 22 April 2017

Project Description

  • Our company  is a global health care leader with a diversified portfolio of prescription medicines, vaccines and animal health products. 
  • Today, we are building a new kind of healthcare company  one that is ready to help create a healthier future for all of us.
  • Our ability to excel depends on the integrity, knowledge, imagination, skill, diversity and teamwork of an individual like you.  
  • To this end, we strive to create an environment of mutual respect, encouragement and teamwork.  
  • As part of our global team, you ll have the opportunity to collaborate with talented and dedicated colleagues while developing and expanding your career

Position Overview:
  • The Customer Solutions Manager is part of the Country Customer Solution Team and reports to the Customer Solution Head.
  • The Customer Solutions Manager optimizes growth and profitability through identifying and executing on key business priorities
  • Develops tactics to secure commercial access for respective products in the market
  • Develops, initiates and evaluates implementation of value- and solution based customer offerings
  • Identifies synergies across Brands and Customers and actively shares best practices to increase profitability
  • Secures a strong value proposition of company s brands among  selected customer segments
  • Coordinates the implementation of brand plans provided by the regional and global teams.
  • Plays the role of a consultant to develop and implement customer plans
  • Participates actively in and/or leads cross-functional customer teams to develop and implement customer value solutions
  • Key country contact point for brand RML. Gives input to the regional and/or global teams on customers, market and brand insights and needs.
  • In-country point of contact for above country brand & franchise leads.
  • Secures the Swiss voice at regional level.
  • Responsible for budget & project management
  • Point of contact for Brand related in-depth market and competitor understanding and the translation of the insights into brand and customer plans.
  • Has a strong customer and business focus

Education and Experience:
  • Minimum of 3-4 years  experience in pharmaceutical industry or consultancy related to healthcare
  • Bachelor degree from an accredited university, master would be an asset
  • Good leadership skills and result oriented
  • Field experience is an asset
  • German and English business proficient, French recommended

Competencies and Leadership skills:
  • Business & Financial Acumen
  • Strategic Business Management - Strategic thinking with the ability to get things done
  • Technical understanding
  • Life Cycle Management
  • Product Knowledge and Portfolio Management
  • Proven project management skills and able to work in a matrix organization
  • Customer Engagement and Insight
  • Regulatory and Compliance Knowledge
  • Networker and team player
  • Innovative with excellent problem solving skills
  • Good understanding of the current status and future developments within the healthcare landscape, such as integrated care, hospital care, DOT etc.
  • Drive Results
  • Focus on Customers and Patients
  • Foster Collaboration
  • Make Rapid , Disciplined Decisions
  • Demonstrate Ethics & Integrity

  • Our employees are the key to our company s success.  
  • We demonstrate our commitment to our employees by offering a competitive and valuable rewards program. 
  • Our Company s benefits are designed to support the wide range of goals, needs and lifestyles of our employees, and many of the people that matter the most in their lives.

Job Segment:  Business Manager, Manager, Law, Pharmaceutical, Marketing Manager, Management, Legal, Science, Marketing                       


Luzern CH

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