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Customer Service Team Leader - Admin & Master Data Prague Czechia,  

Posted on : 27 March 2017

Project Description

ID  2017-4123 Job Locations  CZ-Prague Posted Date  21/3/2017 More information about this job: The Company: Ortho Clinical Diagnostics is a global leader of in vitro diagnostics serving the global clinical laboratory and immunohematology communities. Across hospitals, hospital networks, blood banks, and labs in more than 120 countries, Ortho s high-quality products and services enable healthcare professionals to make better-informed treatment decisions.   For the immunohematology community, Ortho s blood typing products help ensure every patient receives blood that is safe, the right type and the right unit. Ortho brings sophisticated testing technologies, automation, information management, and interpretation tools to clinical laboratories around the world to help them run more efficiently, effectively and improve patient care. Ortho s purpose is to improve and save lives with diagnostics and it does that by reimagining what s possible. This is what has defined Ortho for more than 75 years, and it s what drives Ortho forward. For more information, visit   The Career Potential: Ortho Clinical Diagnostics is committed to improving and saving lives with diagnostics. To do this we hire people who share this dream and are ready for new adventures. As a valued team member, you will carve your own career path and be part of building this company stronger and better than ever before. There is no limit to the experiences, opportunities and new directions you will have access to here at Ortho Clinical Diagnostics. More importantly, you will be driving the surge of a whole new direction in important medicine. That s something we can all take pride in as we take this journey together.   The Opportunity: We are seeking a Customer Service Team Lead for the Administration & Master Data team, able to prioritise work loads, motivate colleagues and provide a handons on approach to supporting Master Data activities. A great opportunity to develop management responsibilities and have a high level of business impact with responsibilities for data needed at the highest levels for reporting. The Responsibilities: The major responsibility is to ensure customer satisfaction, on time order processing and delivery of Key Performance indicators throughout leading the CS team and cooperation with cross functional stakeholders both from Operations and Commercial Team Leadership. Order to Cash process flow. Master Data Administration  item, price, customer, supplier. Customer satisfaction. Cross functional team relationship management. Standard Operational Process compliance. Promotion and follow up on CS strategy. Participation on improvement initiatives.   The Individual: High School graduate or equivalent is preferable. 2 years of relevant experience in leadership, Customer service area advantageous. Previous experience within a multinational company is of a great advantage.  Fluent level of English and Czech, any other language is advantageous Computer literate, MS Office  word, excel (high level) and power point, intermediate level of usage is essential. Any customer database knowledge is advantageous #LI-JS1 Equal Opportunity: At Ortho Clinical Diagnostics, we are proud of the empowering, inclusive and innovative culture we are growing. Our team is passionate about our work, and brings deep knowledge, industry experience and diverse thinking that drive results, making Ortho a place to grow your career.    Ortho Clinical Diagnostics is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other characteristic protected by law. 


CZ Prague

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