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Customer Service Specialist Madrid Spain,  

Celgene (company)

Posted on : 26 February 2017

Project Description

  •  Reporting directly to the Finance Manager, this individual will ensure an excellent customer and patient s support by supervising and organizing the CS team activities, putting in place appropriate processes to face current and future business needs. 

 Responsibilities include, but are not limited to: 
  •  Assure high quality of the delivery service 
  •  Coordinate the CS outsourced team, supervising activities: order taken, claims. 
  •  Propose improvement areas and new procedures inside Customer Service 
  •  Stock reconciliation on a monthly basis
  •  Guide and teach on systems and procedures to Customer Service representatives 
  •  Internal control procedures 
  •  Responsible for the customer assistance and relation with the Logistic Service Provider
  •   Follow up all internal procedures with the LSP and LSP performance on a monthly basis 
  •  Propose and developed new projects: EDI, electronic invoice, SIGLO, Retador, etc. 
  •  Coordination with the Credit & Collection function to secure quickly resolution of invoicing issues. 
  •  Compliance with Quality and Environment Policies 
  •  Act according the Manual of Good environmental practices and segregate waste materials of the job properly and guidelines;

Qualifications Skills/Knowledge Required: 
  •  Educational Background and Complementary Knowledge 
  •  Commercial diploma or university degree in economic subjects is required 
  • Proficiency with Excel and Microsoft Word. 
  • Past experience with integrated accounting software and custom report writing tools. (Experience with Oracle, FRX Report Writer and/or FAS fixed assets a plus) 
  •  Fluent in English 
  •  Work Experience
  •  3 to 5 years of experience in a similar position


Madrid ES

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