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Customer Service Representative (m/f) - Italy  

Company managed [?] Still accepting applications
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Posted on : 13 May 2017

Project Description

Are you interested in supporting Medline’s Customer Service in Florence? We are currently looking for a

Customer Service Representative (m/f)

If you have excellent verbal skills to communicate effectively with people, especially by phone, if you are able to juggle many projects simultaneously, if you are well-organized and with good problem solving skills, join our Italian Customer Service team, a dynamic team focused on customer satisfaction.

Your Duties:

• Provide customer service support to the organization by obtaining and verifying the accuracy of order information in a timely manner
• Implement corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction is maintained
• Maintain communication with the European Distribution Centre and local carrier for shipment and deliveries
• Managing order entry, facing any type of complaints arising internally and externally, managing credit note and managing out bound calls
• Consignment stock management for some particular customer: prepare and send invoices for consignment orders
• Contribute to the development and maintenance of standards, policies and procedures regarding customer service

Your profile:

• Accurate word processing and PC skills, especially Microsoft Office
• Good command of English
• At least 1 or 2 years Experience in this role
• Willing to build a long-term relationship with the customer
• Ability to work on an individual level as well as a close team environment
• Have an excellent sense of priorities
• Residence: Florence and Province
• Temporary contract

We look forward to receiving your comprehensive and completed application documents including your salary expectations to the attention of Cristina Ulivieri at