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Customer Service Representative II Hercules United States,  

Posted on : 15 April 2017

Project Description

Tracking Code S17-R-028 Job Description   What you'll be doing:   Bio-Rad Laboratories is seeking a forward-thinking and professional individual to make a positive contribution to our Customer Care team. Using strong communication and problem solving skills, you will process customer orders, answer questions, participate in process resolution, provide administrative and data analysis support in preparation for our ERP platform transition. We are looking for someone who is self-driven, passionate about customer care, and someone who will take pride in their position with our company. The ideal candidate will take initiative when appropriate, have sound judgment and be a participant and proponent of team work. Flexibility and adaptability are a must in our growing organization as we strive to continually improve our customer’s experience. Day to day duties will include: Answer calls professionally. Respond to customer inquiries via telephone and email. Research required information using available resources. Handle and resolve customer complaints. Process orders, forms and applications. Identify and escalate priority issues. Route calls to appropriate resources. Initiate follow up customer calls where necessary. Administrative and data analysis support as needed.   What you need for this role:   Education: High school diploma required, AA or BS degree a plus Experience: At least 5 years of experience providing outstanding customer service Strong customer service background. Skills:   Proficient in relevant computer applications. Excellent verbal and written communication skills. Solid listening, organizational and problem solving skills. Great attention to detail. Computer skills including, but not limited to: Data input and information retrieval, strong working knowledge of Word, PowerPoint and creating spreadsheets and other reports using Excel. Ability to type at least 50 WPM and ten-key by touch a must. Experience with SAP and SFDC, call center background and purchase order processing a plus.   What’s in it for you:   Competitive pay and great benefits including medical, dental, vision, 401k and more. Opportunities for growth and training. Stability of a profitable 60+ year old company. Great work environment.   About Bio-Rad:   Bio-Rad is a global leader providing a broad array of clinical diagnostics and life science research products. With a team of more than 7,800 employees and a global network of operations serving our customers, we help people live longer, healthier lives.   Bio-Rad was founded over six decades ago and has continued to provide the healthcare industry with innovative and useful products that help life science researchers accelerate the discovery process and medical diagnostic labs obtain faster, better results.   EEO/AA Employer/Veterans/Disabled/Race/Ethnicity/Gender/Age   To all recruitment agencies: Bio-Rad does not accept agency resumes, unless the agency has been authorized by a Bio-Rad Staffing Representative. Please do not submit resumes unless authorized to do so. Bio-Rad will not pay for any fees related to unsolicited resumes.   Job Location Hercules, California, United States Department US Sales Operations (10704) Position Type Full-Time/Regular


Hercules, California, United States

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