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Customer Service Representative (CSR) Lahore Pakistan,  

Posted on : 08 March 2017

Project Description

Job Description DuPont has a rich history of scientific discovery that has enabled countless innovations and today, we're looking for more people, in more places, to collaborate with us to make life the best that it can be.  JOB DESCRIPTION Job Title Customer Service Representative Location of Facility Lahore Nature of Position Contractual                                                                    Position Summary                   Responsible for acting as a liaison between customers and companies to provide them required assistance. Also responsible for data collection, compilation and analysis and also keep the data in hard and soft form for future reference. Supervisory Responsibilities A.  Direct Supervisory:               N/A B.   Indirect Supervisory:            N/A Main Duties & Responsibilities Enter data from source documents (Soft/hard copies) into prescribed computer database Review data for deficiencies or errors, correct any incompatibilities Keep complete (soft, hard) record of data. Available to respond to different queries of the customers in a proactive way. Being aware of company's policies and procedures for both incoming and outgoing calls, regarding promotional/feedback and  products sell, etc. Keep records of customer interactions, recording details of inquiries, complaints, and comments, as well as actions taken. Respect timelines decided for different task like promotional material dispatch, data management, store inventory management and office stationary RESPONSIBILITY FOR (money, machines & equipment, supplies) Item                                                     Nature of Responsibility 1.            Desktop 2.            Misc. Marketing Material Supplies                                                                          Working Conditions Office Competency Required Level Certification/License Required None Education Graduation/Masters Experience 1-2 year of experience preferably in Agriculture Industry Key skills Proficient in MS Office Ability to work  in a team Good communication skills, both oral and written. Ability to learn fast to adapt to new changes Job Qualifications


Pakistan Punjab Lahore

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