Customer Service Representative (CSR) - Pakistan
- Enter data from source documents (Soft/hard copies) into prescribed computer database
- Review data for deficiencies or errors, correct any incompatibilities
- Keep complete (soft, hard) record of data.
- Available to respond to different queries of the customers in a proactive way. Being aware of company's policies and procedures for both incoming and outgoing calls, regarding promotional/feedback and products sell, etc.
- Keep records of customer interactions, recording details of inquiries, complaints, and comments, as well as actions taken.
- Respect timelines decided for different task like promotional material dispatch, data management, store inventory management and office stationary
Nature of Responsibility
- Misc. Marketing Material Supplies
- Proficient in MS Office
- Ability to work in a team
- Good communication skills, both oral and written.
- Ability to learn fast to adapt to new changes