BrightOwl Loader Loading

Customer Service Representative - Thailand  

Dupont Biosciences (company)

Posted on : 18 September 2017

Project Description

Job Description

  • Acts as primary customer interface for important external customers, distributors, potential customers and other roles internal to the business.
  • Pro-actively interacts with customer for notification of late orders due to product availability, transportation issues
  • Interacts with customers as occasion arises - on site. Develops and maintains in-depth knowledge of assigned customers: knowledge of roles and responsibilities at the customer and knowledge of internal relationships/decision makers, understanding the business model
  • Interacts with broader network of Internal DuPont Partners to ensure that the customers’ requirements are understood and commitments are met.
  • Responsible for inquiry & order handling process from beginning to end
  • Responsible for management of consignment stock: consignment fill-up, inventory management, invoicing, count, reconciliation
  • Processes customer complaints and returns according to Complaint Management process and return policies. Able to identify need for extra information to enable a thorough complaint analysis.
  • Actively monitors open orders to ensure that deliveries arrive at the customer on time, as committed.
  • Follows desk procedures/policies in compliance with all aspect
  • Able to provide backup coverage for CSRs for standard transactions
  • Performs standard Customer Master Data Maintenance activities following defined procedures and guidelines
  • Understanding of cash collection process e.g. credit hold next steps/actions. On request, resolves open credit issues with customers and issues invoice adjustments and other debits/credits.
  • Performs active follow-up on sales versus forecast. Interacts with the customer to get better understanding of variations.
  • Supports Sales by providing detailed input/reports on sales volumes by account

Job Qualifications

  • 2 years relevant working experience as CSR (customer oriented position)
  • Strong interpersonal and communication skills to work with different parties and deliver the result.
  • Good engagement and problem-solving skill in proactive and positive attitude
  • Good analysis and judgment
  • Well organized and good documentation skills.
  • Language skills: Local language, good knowledge of English (oral and written)
  • Computer knowledge: Proficient in Word and Excel, SAP experience is preferred