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Customer Service Assistant - United Kingdom  

Lilly (company)

Posted on : 07 May 2017

Project Description

  • To arrange cost effective shipments to company affiliate.  
  • Ensuring shipments are complete, with compliant documentation, within a constantly changing environment driven by customers and regulatory requirements.

Job Content:
  • Prepare accurate, compliant export documentation.
  • Understand and fully comply with export regulations.
  •  Organize ambient, cold chain and hazardous shipments
  • Work with Contract Manufacturers and Third Party Warehouses.
  • Work collaboratively with internal and external partners to support cost reduction and lead time.
  • Provide guidance and direction to internal and external groups on cost.
  • Participate in investigations as a response to customer complaints/deviations. 
  • Understand and meet requirements of several external organisations e.g. 
  • Consular and Chamber of Commerce requirements for accurate preparation of documentation to be certified or legalized by authorized officials of the governing bodies.  

Basic Requirements:  
Education and Experience 
  • Good knowledge of GMP/GDP requirements.
  • Good knowledge of Export Documentation/Export Regulations
  • Good knowledge of SAP
  • Good knowledge of IMDG/IATA regulations