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Customer Service Assistant - United Kingdom  

Lilly (company)


Posted on : 10 April 2017

Project Description

Job Purpose:
  • To arrange cost effective shipments to our company.
  • Ensuring shipments are complete, with compliant documentation, within a constantly changing environment driven by customers and regulatory requirements.

Job Content:
  • Prepare accurate, compliant export documentation.
  • Understand and fully comply with export regulations. 
  • Organise ambient, cold chain and hazardous shipments
  • Work with Contract Manufacturers and Third Party Warehouses.
  • Work collaboratively with internal and external partners to support cost reduction and lead time.
  • Provide guidance and direction to internal and external groups on cost.
  • Participate in investigations as a response to customer complaints/deviations. 
  • Understand and meet requirements of several external organisations e.g.
  •  Consular and Chamber of Commerce requirements for accurate preparation of documentation to be certified or legalised by authorised officials of the governing bodies. 

Education and Experience 
  • Good knowledge of GMP/GDP requirements.
  • Good knowledge of Export Documentation/Export Regulations
  • Good knowledge of SAP
  • Good knowledge of IMDG/IATA regulations