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Customer Service Advisor - United Kingdom  

DCC Vital (company)


Posted on : 16 April 2017

Project Description

 The principal duties and responsibilities for this position include:     
  • Provide high level of service to external  and internal 
  • Work as part of a team to meet the customer and business expectations 
  • Processing customer orders via Telephone, Fax, E-Mail and EDI 
  • Adherence to all procedures and SOP’s 
  • Responding to all requests in a timely manner 
  • Accompany customer visits 
  • Ensure back orders are reported as agreed on a daily basis 
  • Working with the Sales and Operations Team to oversee the customer ordering process 
  • Responding to customer queries and credit requests 
  • Ensure pricing and UOM data is accurate on SAP 
  • Working with sales and procurement team in stock management including increases/decreases in demand or notifications of discontinued lines 
  • Regular review of slow moving stock and contacting customers 
  • Action requests for POD’s and returned stock 
  • To provide a high degree of communication to all key internal and external stakeholders  

Personal Specifications  
  • Excellent communication skills both Written and verbal 
  • At least one years’ experience in an office environment, preferably customer service 
  • Experience using SAP (preferable) 
  • Excellent skills in Microsoft Word and Excel applications 
  • The ability to think clearly in a fast paced pressured environment 
  • Calmness under pressure 
  • Interest in helping and working with customers 
  • Good decision making 
  • Demonstrate the ability to contribute and foster a positive team environment 
  • Work under supervision 
  • The ability to work flexible hours including 8am weekday starts, to cover weekend on call duties and be available to work weekends at least 3 times a year.