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Customer Service Advisor Chesterfield United Kingdom,  

Posted on : 16 April 2017

Project Description

The principal duties and responsibilities for this position include:   Provide high level of service to external  and internal Work as part of a team to meet the customer and business expectations Processing customer orders via Telephone, Fax, E-Mail and EDI Adherence to all procedures and SOP’s Responding to all requests in a timely manner Accompany customer visits Ensure back orders are reported as agreed on a daily basis Working with the Sales and Operations Team to oversee the customer ordering process Responding to customer queries and credit requests Ensure pricing and UOM data is accurate on SAP Working with sales and procurement team in stock management including increases/decreases in demand or notifications of discontinued lines Regular review of slow moving stock and contacting customers Action requests for POD’s and returned stock To provide a high degree of communication to all key internal and external stakeholders   The above represents a non-exhaustive list of the duties and responsibilities within the department. Other duties may be assigned by the Customer Services Team Leader   Personal Specifications   Excellent communication skills both Written and verbal At least one years’ experience in an office environment, preferably customer service Experience using SAP (preferable) Excellent skills in Microsoft Word and Excel applications The ability to think clearly in a fast paced pressured environment Calmness under pressure Interest in helping and working with customers Good decision making Demonstrate the ability to contribute and foster a positive team environment Work under supervision The ability to work flexible hours including 8am weekday starts, to cover weekend on call duties and be available to work weekends at least 3 times a year.   STRICTLY NO AGENCIES


Chesterfield Derbyshire

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