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Customer Relation Manager - Germany  

Clariness (company)


Posted on : 10 July 2017

Project Description

  • Our company  is a fast-growing international company in the life sciences domain with locations in Germany, USA, Serbia, and Switzerland. 
  • We are providing online patient recruitment, retention, patient surveys, study feasibility and site selection services for clinical trials.
  • Using our ClinLife  platform, we recruit patients efficiently, support investigator sites through the enrollment process and accelerate clinical trial start-up timelines for sponsors. Currently, over one million people participate in our ClinLife platform worldwide. 
  • At our company , you have the opportunity to learn and develop, to grow and perform to your fullest potential. 
  • You work in an environment that values your ideas, teamwork and personal safety. 
  • Our company offers a dynamic, inquisitive, and diverse working environment with a strong entrepreneurial spirit and a passion for developing innovative, technology-driven solutions. We take pride in providing high-quality and transparent services, which we continually improve and adapt.
  • For our Enrollment Management Team, we are looking for a Customer Relation Manager – Sites (f/m)
  • who would be part of the team that is responsible for the relationship to our clients (mainly doctors, nurses & patients).

As Customer Relation Manager – Sites you will have the following responsibilities:
  • You represent our company by being the first contact person for our Polish & English speaking clients 
  • You advise doctors & nurses, built a good relationship to them and support them in using our services 
  • You pre-screen patients and ensure a smooth connection between doctors and patients 

We would prefer you to have:
  • At least 2 years’ phone customer service experience, ideally you have already worked in a call center 
  • Experience in working in the medical or healthcare industry 
  • Fluency in Polish & English, additional languages are a plus 
  • Excellent interpersonal skills to work with a variety of individuals and groups of different cultures on the phone and in person 
  • Flexible and structured organizational skills 
  • Ability to work under pressure 
  • Advanced MS Office knowledge (especially Excel) 

In return, we offer:
  • Globally driven and diverse working environment 
  • Working in an international team with over 26 nationalities 
  • A dynamic and innovative work environment based on trust and team work 
  • Direct approach to our founders 
  • Participate in great team events