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Customer Order Rep II for Repairs St. Louis United States,  


Posted on : 15 April 2017

Project Description

Job DescriptionJob DutiesConfer with customers by telephone in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of repairs.Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.Communicate charges for services requested or if the repair is covered by warranty, create PO and invoice for billing.Communicate and follow up with production on customer concerns, due dates and delivery commitments.Communicate with suppliers for outside processing requirements, including customer concerns, dues dates and delivery commitments.Keep inventory and track HTS (samples) locations through databaseFlexible to various duties determined by the manager to assist in needs for the materials department.Customer Service Job SkillsStrong communicationDetail oriented and works with a high degree of accuracyAbility to multitaskHandles confidential financial and personal information appropriatelyAbility to tactfully handle stressful and difficult situationsPossess strong problem solving skillsMicrosoft Word and Excel skillsCustomer Service Job ExperienceMinimum 1 year prior experience preferredMinimum: High School Diploma or equivalencyPreferred Requirements:Associate DegreePrimary Work LocationUSA MO - St LouisAdditional LocationsWork Shift1st Shift 7am-530pm Mon-Thu (United States of America)

Locations

St. Louis Missouri

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