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Customer Order Rep II for Repairs - United States  

Becton Dickinson (company)

Posted on : 15 April 2017

Project Description

Job Duties
  • Confer with customers by telephone in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of repairs.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
  • Communicate charges for services requested or if the repair is covered by warranty, create PO and invoice for billing.
  • Communicate and follow up with production on customer concerns, due dates and delivery commitments.
  • Communicate with suppliers for outside processing requirements, including customer concerns, dues dates and delivery commitments.
  • Keep inventory and track HTS (samples) locations through database
  • Flexible to various duties determined by the manager to assist in needs for the materials department.

Customer Service Job Skills
  • Strong communication
  • Detail oriented and works with a high degree of accuracy
  • Ability to multitask
  • Handles confidential financial and personal information appropriately
  • Ability to tactfully handle stressful and difficult situations
  • Possess strong problem solving skills
  • Microsoft Word and Excel skills

Customer Service Job Experience
  • Minimum 1 year prior experience preferred
  • Minimum: High School Diploma or equivalency

Preferred Requirements:
  • Associate Degree

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