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Customer Meeting Services Associate - Spain  

Lilly (company)


Posted on : 02 June 2017

Project Description

  • The Customer Meeting Services associate is responsible for all aspects of  customers and employees meetings experience including travel in all areas such as Medical, Marketing, Sales and others.  
  • They will also be the point of Health Care Professionals (HCP) Customer service, communication, and strategic project management implementation for all meetings & events logistics such as contracting, travel, transparency rules, and meeting information.
  •  The Customer Meeting Associate will engage as a strong business partnership with Meeting Owners to ensure holistic and seamless experiences for our  customers.

Key Objectives:
  • Analyze and evaluate all solutions on system related issues and as well non-system related issues that could impact the customer experience.  
  • Drive and implement these final solutions by using critical thinking skills, expertise, and judgment to solution and partner with Manager of Customer Meeting Services-Europe and key business partners, if necessary.
  • Identify and partner with the local Meeting Planning Companies to implement meeting logistics in a given country. 
  • Effectively lead, develop, collaborate, and manage relationships with external partners to positively impact HCP events.
  • Event management: Oversee the partnership for:Venue sourcing and hotel contracting
  • Contracting of speakers/consultants
  • Registration process, travel, transfers, dinners, onsite support and other logistical needs.
  • Comply with the Global Standards on Meetings and Events and all other relevant company standards and procedures.
  • Be recognized as a technical expert for customer meeting services deliverables.
  • Strong contribution to processes analyze and improvement.  

Basic Requirements:  
Education and Experience 
  • Bachelor degree
  • Ability to communicate clearly and succinctly with all audiences and forums through exemplary English oral and written communication skills (C1/ Advanced or equivalent).Minimum of 3-5 years on Strategic Project Meetings management.
  • Demonstrated strong customer focus with the ability to develop key professional relationships in all aspects of the position that result in stable, consistent, reliable, and courteous communication
  • Strong proficiency and learning agility with various computer applications and software.
  • Strong leadership, good judgment, time-management, interpersonal, problem-solving, negotiation, influencing, motivational, project management, and critical thinking skills with ability to use effectively in a team, cross-functional, matrix, and global multi-cultural and virtual environment.Ability to travel up to 30%.  

Additional Skills/Preferences  
  • Previous experience with Pharma companies
  • Strong background in various forms of engaging with customers
  • Previous experience partnering with external vendors
  • Working knowledge of compliance issues and regulatory requirements.