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Customer Care Supervisor - Belgium  

Company managed [?] Still accepting applications
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Posted on : 20 March 2017

Project Description


About Us:
  • Our company  is one of the world’s leading medical technology companies and together with our customers, we are driven to make healthcare better. 
  • The Company offers a diverse array of innovative medical technologies, including reconstructive, medical and surgical, and neurotechnology and spine products to help people lead more active and more satisfying lives. 
  • Our  products and services are available in over 100 countries.
  •  All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. 
  • Our company is an EO employer – M/F/Veteran/Disability.
  • Our company is one of the world’s leading medical technology companies and together with our customers, we are driven to make healthcare better. 
  • With over 33,000 employees across the globe, 35 years of continuous growth, and a turnover of $10 billion in 2016, we are proud to offer a diverse array of innovative medical technologies, including reconstructive, medical and surgical, and neurotechnology and spine products to help people lead more active and more satisfying lives.



The main responsibilities for the role include:
  • Manage your Customer Logistics team ensuring that the best talent is sourced, developed, managed and engaged  leading to a highly motivated team environment that meets and exceeds business expectations. 
  • Participate in the management of the company as a member of the Benelux Operations Management Group.
  • Develop and improve  relationship with external and internal customers
  • Build and maintain relationships with other Functions while driving leverage opportunities across the areas.
  • Ensure all KPI’s such as Inventory, DOH, Customer Service (OTIF), financial metrics … are monitored effectively and achieved. 
  • Budget responsibilities for expenses of your area
  • Engaged in daily customer logistics activities
  • Owner of the customer logistic process : review all processes, procedures, methods and tools to meet the performance objectives of the department.
  • Ensure all applicable ISO requirements are met
  • Ensure all Compliance, SOX, FCPA and Quality policies are implemented and applied.
  • Ensure the proper actions are taken in case of a Regulatory action
  • Implement continuous improvement  to ensure efficient operation and  make sure agreed Service levels to Customers are kept 
  • Take ownership and participate in projects to further improve the European Customer Logistics function, resulting in increasing customer satisfaction, increasing efficiency, lower costs and optimized inventory levels 
  • Play an active role in the European Operations team as we strive to implement a world class Logistics and Customer Care Operation.  
  • Critical to this will be the identification of appropriate benchmarks and the sharing of best practice that drives efficiency and productivity.
  • Together with logistics make sure the most cost efficient transport solutions are used
  • Ensure data accuracy in business system 




Requirements
  • Minimum 5 years within customer service
  • Minimum 2 years in manager position (with direct reports)
  • Have good IT experience preferably with change management
  • Preferred practical knowledge of continuous improvement concepts
  • ISO 9001/2000