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Customer Care Service Lead Shelton United States,  


Posted on : 06 April 2017

Project Description

Job Type : Full Time Career Level : Manager (Manager/Supervisor of Staff) Education : Bachelor's Degree Location : Shelton CT US Job Description : Description: The Customer Care Service Lead is responsible for ensuring and improving the performance, productivity and efficiency of the department through the provision of effective methods and strategies. This person plans, organizes, directs, manages, evaluates customer care post-sale/service activities, expenses, policies and practices to increase Customer Satisfaction, reduce operational expense, and improve Service and Quality. It involves the accountability for ensuring that business operations are efficient in terms of using as few resources as needed and effective in terms of meeting client (internal) and customer requirements.

Locations

Shelton CT US

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