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Customer Care Representative - Canada  

Sonova (company)


Posted on : 20 April 2017

Project Description

  • Stay connected to a career that will take you all the places you want to go.
  •  What makes us different? For starters, we are Canada’s strongest hearing aid retailer, with a large network of registered Audiologists and Hearing Instrument Practitioners. 
  • We have well over a hundred and twenty locations from coast to coast and a variety of positions and Connect Hearing is one of the strongest brands in the company  Group, the leading manufacturer of innovative hearing care solutions. 
  • We take pride in our staff and work one on one with you to ensure your success and happiness with the company. 
  • Come see why we have been voted as one of Canada’s only Top Employers in the hearing health care field! 

Customer Care Representative
  • Canada’s recognized Top Employer in the hearing health care field is seeking a performance & client-oriented Customer Care Representative for our clinic.
  • This is a mat-leave position, lasting approximately 1-year in duration. 
  • At Connect Hearing, we believe that every sound connects us to our world, and it’s our role to keep or make this connection for our valued customers. 
  • To accomplish this, we want and need the best customer care representatives who share our enthusiasm, passion, and skill in helping more people "Stay Connected"          

Your tasks 
  • You are responsible for providing exceptional, quality customer care in an efficient, timely manner while running the day to day operations of the clinic. 
  • Duties include, but are not limited to, general office administration, scheduling, billing, client service, sales and minor cleaning and repairs of hearing aids (extensive training provided). 

Your profile              
  • Experience in working with the elderly and/or hard of hearing considered an asset. 
  • Reception/ office experience and MS Office knowledge required.
  •  Grade 12 education or higher                

 Our offer           
  • Our award-winning organization offers a rewarding work environment bolstered by the strength and support of our global company  partnership.
  •  A unique and attractive competitive total compensation package rewards you now, and in the future, with an attractive base salary; our proprietary performance rewards program; a comprehensive benefit plan and unparalleled support network.                
  •  Connect Hearing is committed to creating a diverse environment and is proud to be an affirmative action/ equal opportunity employer. 
  • All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.