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Customer Administration Manager (EEMEA, Channel Partners) - Hungary  

Bio-Rad (company)


Posted on : 13 May 2017

Project Description

Tracking Code 10574-446 Job Description   Responsible for managing the day to day operational activities for customer administration for a dedicated region which includes: ·         Order entry, order follow-up, stock information, backorder reports & invoicing ·         Contracts ·         Quoting & Approval process ·         Claim & Return handling and crediting Approximately 25plus reports Building a high performing team around sales administration to ensure the highest performance and quality is delivered to our customers and stakeholders. Ensure we drive .   Allocating appropriate resources to each function within your team to meet the business demands of each region and customer type. Ensuring all the processes are followed around RR, standing orders and we are maximizing resources across all teams whilst driving customer satisfaction.   Development, optimization planning, budgeting and controlling   Working with stakeholders to implement harmonised systems and processes around pricing and quotations. For products and services   Managing the change , having the ability to develop high performing /multi cultural teams that deliver results   Supporting and coach your team leaders   Auditing, analysing, harmonizing the best practices & develop adequate SOPs to keep clear process under control Preparing and leading the teams and supporting other ERP implementations   Ensuring compliance of B/R accounting roles, local regulations and SOX requirements such as revenue recognition, inventory rules and Export compliance   Authorizing and coordinate the returns of material   Driving effectiveness between your team and its daily interfaces with other various departments (Planning & Forecasting / Distribution / Accounting / Marketing / Regulatory Affairs / Quality / IT / Manufacturing Tech support   Ensuring customer satisfaction is improved by monitoring and driving order "turnaround" , order quality and case resolution . Drive metrics and KPIs and be accountable for driving and delivering targets.   Required Skills   Excellent English and Hungarian language knowledge. Other European language knowledge is an advantage Experience setting or leading customer services shared services (cross-regional) Proven ability to lead projects and deploy processes, meet deadlines; effectively communicate updates and outcomes; utilize resources and tools to implement projects and process improvements.Experience working setting multi cultural teams Demonstrated leadership and decision making, solid people management experience, excellent organization and time management. A person who has the ability to effect change. Demonstrated ability to work effectively with customers, management, and other teams/organizations to ensure collaboration and achieve desired outcomes. Thorough knowledge of customer service call/order center best practices, and proficiency in customer service/call center tools and software. Results driven- ability to deliver improvements in customer satisfaction Knowledge of computer networks and business software. ERP Experience, SAP/Oracle/Salesforce.com and CRM experience.  MS Office and Lotus Notes/Google apps experience is a must.    HND or BA Degree or equivalent in Business or similar discipline Minimum A level qualification     Required Experience   Experience: 5+ years of successful experience in related field and successful demonstration of Key responsibilities and knowledge as presented above   Job Location Budapest, , Hungary Department 201031 EMM Customer Service(5000) Position Type Full-Time/Regular

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Budapest Hungary

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