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Customer Administration Manager (EEMEA, Channel Partners) - Hungary  

Company managed [?] Still accepting applications
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Posted on : 13 May 2017

Project Description

Job Description             
  • Responsible for managing the day to day operational activities for customer administration for a dedicated region which includes: Order entry, order follow-up, stock information, backorder reports & invoicing ·       
  • Building a high performing team around sales administration to ensure the highest performance and quality is delivered to our customers and stakeholders. 
  •  Allocating appropriate resources to each function within your team to meet the business demands of each region and customer type. 
  • Ensuring all the processes are followed around RR, standing orders and we are maximizing resources across all teams whilst driving customer satisfaction.   
  •  Development, optimization planning, budgeting and controlling   
  •  Working with stakeholders to implement harmonised systems and processes around pricing and quotations. For products and services   
  • Managing the change , having the ability to develop high performing /multi cultural teams that deliver results   
  • Supporting and coach your team leaders   
  • Auditing, analysing, harmonizing the best practices & develop adequate SOPs to keep clear process under control   
  • Preparing and leading the teams and supporting other ERP implementations 
  • Ensuring compliance of B/R accounting roles, local regulations and SOX requirements such as revenue recognition, inventory rules and Export compliance  
  • Authorizing and coordinate the returns of material 
  • Driving effectiveness between your team and its daily interfaces with other various departments



Regulatory Affairs / Quality / IT / Manufacturing Tech support  
  • Ensuring customer satisfaction is improved by monitoring and driving order "turnaround" , order quality and case resolution . 
  • Drive metrics and KPIs and be accountable for driving and delivering targets.                              



Required Skills 
     
  • Excellent English and Hungarian language knowledge. Other European language knowledge is an advantage  
  •  Experience setting or leading customer services shared services (cross-regional)  
  • Proven ability to lead projects and deploy processes, meet deadlines; effectively communicate updates and outcomes; utilize resources and tools to implement projects and process improvements.Experience working setting multi cultural teams 
  •  Demonstrated leadership and decision making, solid people management experience, excellent organization and time management.
  •  A person who has the ability to effect change. 
  • Demonstrated ability to work effectively with customers, management, and other teams/organizations to ensure collaboration and achieve desired outcomes. 
  •   Thorough knowledge of customer service call/order center best practices, and proficiency in customer service/call center tools and software.   
  • Results driven- ability to deliver improvements in customer satisfaction  
  • Knowledge of computer networks and business software.  
  • ERP Experience, SAP/Oracle/Salesforce.com and CRM experience.    
  • MS Office and Lotus Notes/Google apps experience is a must.                 
   


Required Experience 
          
Experience: 
5+ years of successful experience in related field and successful demonstration of Key responsibilities and knowledge as presented above