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CSR - Customer Service Representative - Italy  

Company managed [?] Still accepting applications
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Posted on : 08 March 2017

Project Description


Description:
  • Join us, the people who ask more from chemistry.  
  • More than designing solutions for our customers, we are inventing a new model of sustainable chemistry. 
  • You are a catalyst for change, inspired by fresh thinking and teamwork.  
  • Whether you see yourself in research, marketing, or manufacturing, our company  offers you a multinational environment in which to explore diverse career opportunities and a more sustainable future through chemistry. 


 
 CSR - CUSTOMER SERVICE REPRESENTATIVE (m/f)
To manage the supply chain processes associated with “Order to Cash” (OtC) cycle in order to achieve customer satisfaction, and to comply with Group rules & regulations, and the Group’s accounting standards. 
  
  

MAIN OUTPUT 
  •  Effective and accurate processing of customer’s orders (including invoicing) 
  •  Increasing customer satisfaction 
  •  Contribution to complaints resolution 
  •  Company’s image towards customers 
  •  Support to Inventory management for satellite warehouses under VMI/VMOI procedures 
  •  Maintain solid knowledge about the GBU business, products, markets and customers 
  •  Maintain a deep understanding of the Order-to-Cash process and systems (SA, SAP, SFDC, ecc) 
  •  Cross-check the production plans to find alternative sourcing in case of lack of products 
  •  Initiate complaints in tracking and resolution processes 
  •  Prepare all necessary documents related to credit letters and export regulations 
  
  
  
 REQUIREMENTS: 
  •  University degree (BsC or MsC) 
  •  3/4 years minimum experience in Customer Service, preferably in a multinational contest 
  •  Proficient in : English, German, Italian and French 
  •  Strong PC skills in Microsoft Office (Word, Excel and PowerPoint) and SAP 
  •  Proven ability to effectively manage multiple tasks and prioritize accordingly 
  •  Good communication and interpersonal skills 
  
    
  
We offer  
  • Our company is a major global player in chemicals with 90% of sales in business among the top 3 global leaders. 
  •  An attractive salary package within a global, highly motivate work environment.