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Coordinator, Patient and Provider Services - United States  

Kite Pharma (company)


Posted on : 26 February 2017

Project Description

  • Our company  is a clinical-stage biopharmaceutical company focused on the development and commercialization of novel cancer immunotherapy products designed to harness the power of a patient’s own immune system to selectively target and kill cancer cells.  
  • Our core technology involves the genetic engineering of T cells, or white blood cells, to express either chimeric antigen receptors (CARs) or T cell receptors (TCRs) for the treatment of advanced solid and hematological malignancies.  We are on a rapid growth trajectory and have a highly energized and accomplished team. 
  • Our company is publicly traded  with a current market capitalization well over $2 Billion.
  • The Patient and Provider Services Coordinator is responsible for monitoring and processing all administrative activities and successfully assisting in the facilitation of a patient’s case from enrollment to the program through case completion while providing an exceptional customer experience throughout the entire process.

Responsibilities (include but are not limited to):
  • Promptly answers and triages incoming hotline calls 
  • Reviews new patient cases in the database system using the information submitted on the portal 
  • Verifies patient demographics, insurance details, and caregiver contacts are provided 
  • Completes all enrollment activities including providing an acknowledgment notice to the referring party via the departmental approved method 
  • Reviews case upon receipt of referral to determine appropriate next steps based on defined process 
  • Alerts Case Manager if enrollment items are missing and follows up with the referring party as appropriate 
  • Follows all program Standard Operating Procedures 
  • Meets established program timelines pertaining to enrollment and other administrative responsibilities 
  • Provides Case Manager support with all administrative tasks pertaining to patients and healthcare professionals 
  • Assists Case Manager with the coordination and logistics of the product and ancillary supplies needed for treatment, documenting all communication during the process 
  • Minimizes obstacles to coverage by using judgment to successfully plan administrative next steps 
  • Provides administrative support to Case Manager in coordinating with internal quality, supply chain and other internal teams to resolve issues 
  • Supports the Operations Program Manager on program initiatives and departmental goals 
  • Responds to internal team member case-related questions 
  • Participates in daily informal check-in’s with team 
  • Attends weekly team meeting 

Key attributes:
  • Excellent oral communication and customer service skills 
  • Effective administrative skills 
  • Proven ability to think strategically and to prioritize 
  • Strong documentation skills 
  • Exceptional problem solving skills 
  • Ability to work enthusiastically with others 
  • Self-confident and resourceful 
  • Exhibits initiative, flexibility, and dependability 
  • Quality work and attention to detail 
  • Humility and integrity 
  • Team player 
  • Customer-focused 
  • Business acumen / business savvy 

Work experience:
  • Two or more years of customer / patient services experience preferably in a pharma / biotech or health services environment specializing in oncology 
  • Knowledge of the healthcare insurance reimbursement market preferred but not required 
  • Previous experience working in a pharmaceutical patient assistance program preferred 

  • Undergraduate degree preferred 
  • Nursing or social work education a plus although not required 

About Us:
  • Our company is an equal opportunity employer. 
  • We are able to offer the opportunity to be part of the first 200 employees in this successful, fast growing company.  
  • A place everyone knows your name and respects your opinion while at the same time offering benefits and time off packages commensurate to any large corporation.