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Consultant-IT United States,  

Lilly (company)

Posted on : 13 May 2017

Project Description

United States
At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our 39,000 employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We re looking for people who are determined to make life better for people around the world.
Lilly unites caring with discovery to make life better for people around the world. In support of this promise, Lilly USA IT is embarking on an exciting journey to transform our digital marketing capabilities.

This role will put successful candidates on the cutting edge of modern technology, innovation and major pharmaceutical brand strategy to deliver the right information to the right customer, at the right time, in the right channel with an unparalleled customer experience.

This position will have accountability for working with our Marketing teams, IT teams and vendors to develop and implement IT capabilities in support of our Multi-Channel Engagement content strategy. This position reports to the Digital Capability Development Manager of Lilly USA IT and will help lead the modernization of our US marketing technologies to support our new commercial model for the US marketplace.

Key responsibilities for the Lilly USA IT MCE BI include working with marketing teams, architecture teams and IT colleagues to conceive, design, develop and deliver digital content management capabilities and tools to orchestrate cross-channel, mobile-friendly customer campaigns and deliver an unparalleled online customer experience.

Additional responsibilities include influencing broad medical, legal and regulatory processes to ensure compliance while driving agility and value within digital channels.

Specific responsibilities include:

Digital Content Solution Delivery
  • Understand the MCE capability of Content Management, both externally and how Lilly MCE is approaching, inclusive of the cross-functional roadmap
  • Lead the execution of Content Management solution delivery work as the IT Leader
  • Partner with Marketing on scope, and timing of the Content Management Roadmap
  • Proactively determine interdependencies with other capability workstreams, and manage them
  • Develop expertise in processes and data used by business functions within the US Affiliate for content-related decision making
  • Ensure solutions adhere to quality and compliance requirements
  • Lead customer acceptance, defect resolution, business issue resolution
  • Ensure adherence to appropriate quality standards and risk-based decision making for all delivery efforts
  • Manage projects and ensure alignment with overall roadmap and strategy
Digital Content Consulting and Strategy
  • Influence global counterparts on US digital marketing needs and integration points that impact global platforms (e.g. Content Management, Global Consent and Preferences and Campaign Automation platforms)
  • Actively shape Lilly policies and procedures governing digital channels to deliver ongoing compliance with a minimum of bureaucracy and optimization of customer value
  • Represent Lilly USA Digital in governance discussions and decisions, partnering closely with Lilly USA business teams and IT Architecture teams as appropriate to establish business cases for change aligned with Lilly USA s strategic initiatives
  • Consult with internal customers (e.g. Marketing teams) to help develop cross channel content strategy, including cross-channel solutions and tracking

  • Bachelors in Computer Science, Engineering, Marketing
  • Minimum of 5 years IT experience, preferably in Marketing-oriented environments
  • Qualified candidates must be legally authorized to be employed in the United States. Lilly does not anticipate providing sponsorship for employment visa status (e.g., H-1B or TN status) for this employment position
  • Experience with B2B / B2C cross channel marketing campaigns
  • Familiar with the technical architecture associated with databases and analytics
  • Familiarity with content tools
  • Agile experience required, Scrum Master experience preferred.
  • A high level of intellectual curiosity, external perspective, and innovation interest
  • Strong analytical, problem solving and investigative skills
  • Understanding of business process and related IT tools
  • Demonstrated interpersonal skills, teamwork and people development
  • Experience in applying quality and compliance requirements
  • Prior experience working with or supporting the Pharmaceutical industry
  • Excellent communication skills, both verbal and written
  • Positive, customer-focused, and energetic attitude
  • Strong customer orientation and desire to collaborate
  • Expertise with IT environment to be able to match business needs with available IT
  • Strong self-management and ability to work autonomously and with ambiguity
  • Detail oriented, creative, and innovative approach to problem solving
  • Ability to adapt quickly in a constantly changing environment
  • Ability to execute both tactically and strategically
Lilly is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.


Indiana, United States

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