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Client Service Representative - Netherlands  

Charles River (company)


Posted on : 14 May 2017

Project Description

  • The organization employs ~ 10,000 staff worldwide. Our company here in the Netherlands is a well-known, internationally operating contract research organization. 
  • The company specializes in areas such as environmental and safety research for new and existing drugs, chemical substances and products. 
  • Quality-thinking is the essence of our company. Our clients are international pharmaceutical, chemical and agro-chemical companies.
  • To accomplish this challenging and varied work we are looking for a CLIENT SERVICE REPRESENTATIVE
  • As a client service representative you provide assistance and support for inter-company Client Services activities for the European Safety Assessment sites.

Your tasks:
  • Prepare and issue regular management reports from the company’s CRM system and other sources on intercompany activities and other reports as required.
  • Prepare and co-ordinate study specific information;
  • Work together with senior Client Service staff as required in the performance of this role;
  • Maintain standard information resources for the Client Services teams, including Scopes of Work, scheduling updates and general company information;
  • Collate information in support of information requests;
  • Assist with general administration tasks;

Your profile
  • A completed Bachelor’s degree or equivalent in science, business, or marketing related discipline;
  • Significant customer service experience;
  • Capable of working with a minimum of supervision;
  • Able to handle multiply tasks and effectively prioritize;
  • Strong communication and interpersonal skills;
  • Organizational skills, able to work with deadlines and attention to detail required;
  • Strong knowledge of the Dutch and English language.

Our offer
  • An open company culture and a pleasant, informal atmosphere;
  • Flexible working hours;
  • Good salary and benefits;
  • Challenging goals in an international working team;
  • Full-time position;