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Client Manager - United States  

Company managed [?] Still accepting applications
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Posted on : 11 July 2017

Project Description

Responsibilities
BASIC SUMMARY:
Serve as Client Manager for assigned sponsors, conducting internal strategic sales and providing centralized, multi-site coordination for response to sponsor requests. Work with marketing, scientific, and financial staff to ensure quality customer service is provided.


ESSENTIAL DUTIES AND RESPONSIBILITIES:  
  • Qualify bids and scopes of work with sponsors to ensure appropriate service is provided.
  • Follow up with clients to ensure that proposals are complete and answer their needs. 
  • Creatively identify ways to secure open proposals by working with scientific staff, finance, management and others.
  • Identify new business opportunities with sponsors and liaise with appropriate internal staff for follow-up.
  • Develop and/or review Letters of Payment Authorization for accuracy. 
  • Prepare sale price estimates for protocols, bid requests, study revisions and additions using site’s suggested selling price.
  • Provide pricing support for Global Account Teams.
  • Review and approve bid and proposal packages within authorized limits.
  • Assist management in monitoring sale pricing practices to determine accuracy and relevance to study type, service and operation processes.
  • Assist management in making recommendations on desirable proposals based on established financial and operational criteria, as required.
  • Work with Account Management to determine scientific staff travel to sponsors.
  • Ensure that scientific staff visiting sponsors are fully informed about clients needs.
  • Ensure all required legal documents are in place.
  • Coordinate and facilitate proposal and/or letter of authorization processes to ensure smooth and timely business process flow by working with the marketing, scientific and finance staff.
  • Interact with scheduling or project management groups to identify the dates for study or service initiation and assist with scheduling needs. .
  • Assist with updating and maintaining applicable databases.
  • Assist with client visits, including giving company tours and presentations.
  • Perform all other related duties as assigned.


Qualifications
Education:  Bachelor’s degree (B.A./B.S.) or equivalent in science, business, or marketing related discipline.
Experience:  3-5 years customer service or related experience. Experience in a contract research and/or pharmaceutical setting preferred.
An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above.


Other: 
  • Capable of working with a minimum of supervision, able to handle multiple tasks, and effectively prioritize based on departmental goals. 
  • Strong communication and interpersonal skills. Organizational skills and attention to detail required.  
  • Proficient in word processing, spreadsheet, and database software. Ability to work effectively and efficiently to meet deadlines. 
  • Understanding of business/sales process required.



Equal Employment Opportunity
Our company is an Equal Opportunity Employer M/F/Disabled/Vet