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Category Assistant - United Kingdom  

Company managed [?] Still accepting applications

Posted on : 08 June 2017

Project Description

Purpose of the Job   
  • To ensure all product information held within product master file systems is complete and accurate.  
  • Liaise with Product Managers to continuously improve the presentation of information. 
  • Act as first line of response for all product related queries.   



Main Duties/Responsibilities and Knowledge/Skills Requirements   
  • Ensure all current SKU information and images are included in the product master file systems and all other relevant systems 
  • Initial product set up and integrity checks from relevant source 
  • Identify and nominate alternative products and accessories and update all relevant systems where applicable 
  • Continually review & improve content, liaising with Suppliers to obtain additional information 
  • Check integrity of stock flags of producers and make any necessary changes, liaising with sales and demand management 
  • Liaise with marketing and vendor management departments to ensure accuracy of product information, pricing and images for reproducing in marketing publications, including the catalogue 
  • Aid in catalogue creation process using relevant process in ACMS system 
  • Monitor products on backorders  and suggest alternatives where possible 
  • Act as a contact point for sending product data lists to suppliers to check product, image, price and lead times plus any other relevant information the business may require 
  • Support supplier partner relationships and attend supplier meeting when required 
  • Deal with all relevant product queries from internal and external customers 
  • Work with web team to ensure that online data reflects master file most recent information 
  • Control amend process for catalogue creation internally and for supplier amends 
  • Understand what information is required and how to optimise its customer appeal.  Identify areas for improvement and agree revisions with product managers. 
  • Active participation in projects to upgrade master file systems. 
  • Completing monthly reports for suppliers when applicable.  
  


Key Performance Indicators & Measures  
  • Completeness and accuracy of product master file  and all relevant systems 
  • Continuously improved content, supporting documentation and images 
  • All content aligned to media requirements 
  • Zero errors in published product information 
  • Respond to product related queries within 24 hours  
  


Knowledge, Experience and Understanding Required  
  • Experience working with databases for campaign management 
  • Some marketing or sales experience 
  • Experience of compiling reports 
  • Experience of creative writing to present information to a specific target audience  
  

  
Skills/Abilities  
  • Strong attention to detail 
  • Good copywriting skills- competency in creating and presenting clear written information 
  • Good communication skills 
  • Excellent relationship building skills 
  • Ability to maintain a high level of customer service whilst working on specific projects