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Business Process Specialist Customer Services (m/f) Hamburg Germany,  


Posted on : 26 January 2017

Project Description

Division: Medical Systems The Medical Systems Division represents Olympus  largest business domain and is the global market and technology leader for medical endoscopes. Olympus aims to continuously find better and more economical solutions to medical issues which improve the well-being of patients, enhance the working environment for doctors and nursing staff and help to develop the overall performance of health care providers. Your Responsibilities: Understands complex business processes, the strategy and legacy in a Medical Service Business environment Supports the subsidiaries on processes and tools and uses best practices that go beyond the scope of single departments and the organization Be fluent in technical and business terminology Is able to map business scenarios to information technologies, realize them and is able to think strategically Sufficient knowledge and experience to understand the implications and risks of process changes on the Medical Service Business landscape Your Qualifications: Successfully completed academic studies or comparable professional qualification At least 3 years of professional experience in a Medical Devices Inhouse and Field Service environment High degree of customer focus, people management skills Experience of SAP CRM and ERP modules or similar ERP systems Ability to prioritize and manage projects and activities successfully Experience working in an international environment with cross functional teams Fluent English - preferable also German Strong analytical, influencing and interpersonal skills A positive and delivery focused attitude delivering a great customer experience Travel required

Locations

Hamburg Germany

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